Pass the Appian Certified Analyst ACA100 Questions and answers with ExamsMirror

The correct way to translate the requirement into a user story is to focus on the manager's ability to access and navigate the information related to the business object. This user story follows the standard format: "As a [role], I need to [action] so that [benefit]." In this case, the story captures the manager's need to view and interact with specific data.

User Story Format:

Role: Manager

Action: Ability to see and navigate a record type

Benefit: Ensures managers have the necessary access to perform their job duties

Why Not Other Options?:

B.Focuses on building security options rather than the manager's need to access data.

C.Is vague and does not follow the standard user story format.

D.Focuses on group membership but is less specific about the action the manager needs to perform.

References:

Appian Documentation on User Stories: Writing User Stories

Using the correct user story format ensures that the development team clearly understands the requirement and how it benefits the end user.

=================

=================

The "Definition of Done" (DoD) refers to a shared understanding between the Development Team and the Product Owner on the criteria that a user story must meet to be considered complete. This definition helps ensure that all aspects of the user story are fully developed, tested, and meet the agreed-upon standards before being marked as done.

Definition of Done Overview:

DoD includes all conditions that must be satisfied for the work to be accepted by the product owner.

It typically covers code completion, testing, documentation, and any other activities required to deliver a finished product.

Why Not Other Options?:

A. Acceptance Criteria: Defines specific requirements that a user story must meet, but does not encapsulate the broader checklist for completion.

B. Value Statement: Describes the value delivered by a feature, not the criteria for completion.

C. Definition of Ready (DoR): Refers to when a user story is ready to be taken into a sprint, not when it is complete.

References:

Appian Community Success Guide: Definition of Done in Agile Projects

The Definition of Done ensures that the product increment is fully functional, tested, and ready for deployment, maintaining a high standard of quality.

=================

In BPMN, an intermediate event is used to indicate events that occur between the start and end of a process. To model a reminder message that is sent if the payment is not authorized within 48 hours, an intermediate event, specifically a timer intermediate event, is the appropriate notation.

Intermediate Event Overview:

An intermediate event can be used to model actions such as delays, triggers, or messages that happen during the course of a process.

A timer intermediate event would be used to trigger the reminder after a set period (in this case, 48 hours).

Why Not Other Options?:

A. Data Object: Represents data stored or used by the process, not an event or action.

B. Gateway: Used for decision points or branching paths, not for triggering events.

D. Start Event: Marks the beginning of a process and cannot be used mid-process.

References:

Appian Documentation on BPMN Events: BPMN Events

Using an intermediate event ensures that the process can trigger the reminder at the right time, enhancing process automation and efficiency.

=================

The organization aims to automate the identification of dissatisfied customers based on the ticket description. To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method. Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like "dissatisfied customer").

Natural Language Connected System:

Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.

These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.

Based on the analysis, the system can automatically assign the appropriate team to handle the case.

Why Not Other Options?:

B. Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.

C. Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.

D. SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.

Implementation in Appian:

Create a connected system to integrate with the chosen NLP service.

Configure the NLP service to analyze the text data and return the sentiment or classification results.

Based on the results, use process models to route the ticket to the appropriate team for resolution.

References:

Appian Documentation on Connected Systems: Appian Connected Systems

Appian Community Success Guide:Appian Delivery Methodology

Third-Party NLP Services Integration: Google Cloud NLP Documentation

=================