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ACMT 2016
SVC-16A
Apple Service Fundamentals Questions and Answers

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Questions # 1:

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Options:

Starting upfrom OS X Recovery HD.

Running Mac Resource Inspector.

Replacing the logic board

Resetting the NVRAM.

Answer

Questions # 2:

Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?

Options:

Apple Service Diagnostic (ASD)

Notebook Adapter Diagnostic (NAD)

MacResource Inspector (MRI)

Cooling System Diagnostic (CSD)

Answer

Questions # 3:

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

Options:

Lift the mylar cover on the SSD.

Peel back the thermal pad on the SSD

On the top case.

On the back of the SSD cable

Answer

Questions # 4:

Which of the following is NOT a good step to take when working on-site on a computer'?

Options:

Place parts on the floor.

Use a grounded ESD mat

Wear a grounded ESD wrist strap.

Check the polarity of the grounded power outlet.

Answer

Questions # 5:

The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:

Options:

plastic

acrylic

titanium

aluminum

Answer

Questions # 6:

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

Options:

Glue

Very High Bond (VHB) adhesive

Packing tape

Thermal compound

Painters tape

Answer

Questions # 7:

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

Options:

Press the internal SMC reset button near the SSD slot.

Disconnect the main battery, then hold down the power button down for five seconds.

Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.

Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time

Answer

Questions # 8:

Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?

Options:

IPT

MRI

VST

EFI

Answer

Questions # 9:

To help define if an issue is in the Environmental problem space, which question can you ask your customer?

Options:

Do you have this issue on all Wi-Fi networks?

Could you show me how you use your Mac?

Did you add any memory to this Mac?

Have you updated your software?

Answer

Questions # 10:

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

Options:

You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

Complete the set of three modification tests as specified in GSX prior to opening the computer

Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

Answer

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