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Questions # 1:

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

Which category of intrinsic would provide this information?

Options:

A.

Open Queue

B.

Traffic

C.

Call

D.

Time

Questions # 2:

When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

Options:

A.

SYSMON

B.

IUSR_SWC

C.

iceAdmin

D.

Administrator

Questions # 3:

Refer to the exhibit.

Question # 3

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.

If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?

Options:

A.

The user would not be able to access the Audit Trail from the Launchpad.

B.

The user would not be able to acquire Control Directory Numbers (CDN).

C.

The user would not be able to create new administrative users.

D.

The user would not be able to configure new agents.

Questions # 4:

A customer with Avaya Aura® Contact Center (AACC) in a SIP environment has added an Avaya Media Aura® Server (AAMS) to the Contact Center Management Administration (CCMA).

What is the next step in the configuration of the AAMS?

Options:

A.

The AAMS must be rebooted.

B.

Skillsets must be associated to the AAMS.

C.

Services such as Announcements and Dialog must be associated to the AAMS.

D.

The AAMS must be referenced in Global Settings.

Questions # 5:

Which statement regarding scripts is true?

Options:

A.

A primary script is the only place that call variables can be assigned.

B.

A secondary script is the only place treatments can be applied to the call.

C.

A primary script is referenced directly from the Master script, otherwise it is a secondary script.

D.

Only a single secondary script allowed per application.

Questions # 6:

Refer to the exhibit.

Question # 6

The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura® Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura® Media Server.

Which statement correctly describes how the Route Number field is used?

Options:

A.

The route number must match a route created in the telephone system.

B.

The route number must match a variable name in the Orchestration Designer.

C.

The route number must be defined in global settings before it can be referenced in Route Definition.

D.

The route number is used in scripting to reference a specific recording or music.

Questions # 7:

An administrator creating a flow application realizes that a skillset required for the application has not been created.

Which statement about adding the skillset is true?

Options:

A.

The only way to add a skillset is through the Configuration Component.

B.

It can be added through the Application Variable folder in the Orchestration Designer tool.

C.

It can be added through the Applications folder in the Orchestration Designer tool.

D.

It can be added through the Application Manager Data folder In the Orchestration Designer tool.

Questions # 8:

A customer with Avaya Aura® Contact Center (AACC) will use the Contact Router for all calls entering the system.

What is one function of the Contact Router?

Options:

A.

It can link intrinsics to applications.

B.

It can link agents to applications.

C.

It can link skillsets to applications.

D.

It can link Control Directory Numbers (CDN) to applications.

Questions # 9:

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Options:

A.

Assign the "#" as a call variable.

B.

Use the Terminating Character (termchar) configuration entry to set the value.

C.

The terminating character is always "#".

D.

Add an extra number to the Number of Digits value.

Questions # 10:

A customer with Avaya Aura® Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.

Which statement regarding the Event Handler is true?

Options:

A.

The event handler can monitor for excessive Not Ready time.

B.

The event handler must be the first line on any script.

C.

The event handler monitors for music failure.

D.

The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.

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