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Pass the Avaya ACDS - 3781 37820X Questions and answers with ExamsMirror

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Questions # 1:

To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

Options:

A.

Preferred Edition with VMPro

B.

Essential Edition with an external PC to run Avaya Call Reporting

C.

Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license

D.

Preferred Edition with VMPro and an IP Office CTI license

Questions # 2:

Your customer wants to edit the standard reports.

In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

Options:

A.

Recording Library

B.

Agent Dashboards

C.

Realtime

D.

Custom reports

Questions # 3:

Which two statements describe the competitive advantages of the Avaya Midsize Solution? (Choose two.)

Options:

A.

It focuses on the customer's IT relevant needs.

B.

It Is available in more deployment options than other major vendors.

C.

It supports a broader range of endpoints types.

D.

It delivers a lower total cost of ownership compared to all major vendors.

Questions # 4:

Refer to the Scenario: IT-FAC.

Question # 4

IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls. They are not as concerned about reliability of messaging and other forms of collaboration.

Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

Options:

A.

Add an E1 or T1 line with a combo card.

B.

Add a second Portwell SBCE to provide High Availability (HA).

C.

Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.

D.

Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.

Questions # 5:

Midsize businesses face common market trends and needs related to different aspects such as workforce or cloud communications.

Which characteristic is an example of a workforce midsize segment trend?

Options:

A.

Employees want access to tools to be more self-sufficient.

B.

Employees are requesting company provided mobile devices.

C.

The number of users outside of the office is increasing.

D.

More tech savvy workers are working in the midsize segment.

Questions # 6:

One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that

enables Better control to allow SIP clients to register using a whitelist and blacklist.

To which platform is this functionality relevant?

Options:

A.

SCN IP500 V2

B.

Expansion IP500 V2

C.

Linux servers

D.

CentOS servers

Questions # 7:

Refer to the exhibit.

Question # 7

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

Options:

A.

To IP Office and anchored In IP Office: A-6

B.

Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

C.

Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5

D.

Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

Questions # 8:

A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).

Which component Is used to create surveys In ACCS?

Options:

A.

Outbound Campaign Management Tool

B.

Proactive Outreach Manager

C.

Communication Control Toolkit

D.

Orchestration Designer

Questions # 9:

With Avaya Spaces, which statement is true about the what users can do?

Options:

A.

Guest level users can only text chat other users.

B.

All levels of users can text chat and video call.

C.

Only Member level users and above can video call.

D.

Only the Owner/Admin level users can video call.

Questions # 10:

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

Options:

A.

The Contact Center Manager Server database

B.

The Contact Center Manager Administration database

C.

The Communication Control Toolkit database

D.

The Contact Center Multimedia database

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