Pass the Avaya ACIS - 6209 6211 Questions and answers with ExamsMirror

Users of the Outbound Campaign Management Tool require access rights to theOutbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services,

Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?