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To enableTDM (Time Division Multiplexing) connectivityin a Webex Calling environment, theIOS Gatewaytype is required. An IOS Gateway is a Cisco router that can handle traditional TDM connections and convert them into IP for integration with modern VoIP systems. It supports various interfaces, such as E1/T1, to connect legacy TDM-based PBXs or other telephony equipment to the IP network.

Cisco References

Cisco's documentation on Local Gateway (LGW) types and TDM connectivity requirements highlights the use of an IOS Gateway for such purposes​.

Webex Teams applications supportTLS version 1.2 onlyfor secure communications. TLS (Transport Layer Security) version 1.2 is currently the most secure and widely accepted version for encrypting data transmitted over the internet. Cisco's adoption of TLS 1.2 ensures that Webex Teams provides strong encryption standards and meets modern security requirements, protecting data integrity and confidentiality during communication sessions​.

Customer numbers are provisioned in theOrganization Creationstep within Control Hub. This step is essential for setting up a customer’s organization in Cisco’s management portal, where all subsequent configurations, including user management, services, and devices, are handled. Properly provisioning customer numbers is crucial for accurately linking accounts and managing services under the correct organizational hierarchy​.

Compliance and security are related but distinct concepts. Compliance refers to adhering to specific regulations, standards, and policies, which may include security requirements, while security involves protecting data and systems from threats and vulnerabilities. Compliance does not guarantee security because it is typically focused on meeting baseline regulatory requirements, which might not address all potential security risks. However, compliance is a key factor in ensuring that fundamental security measures are in place.

For example, compliance with standards like GDPR or HIPAA involves specific security practices, such as data encryption and access controls, which help improve an organization's overall security posture but do not cover all possible threats​.

TheControl Hubis available toany paid subscriptionof Cisco Webex services. Control Hub is a centralized management interface where administrators can manage users, devices, and services, as well as monitor usage and analytics for all Webex services.

Cisco References

The Cisco Webex Control Hub guide details its availability for all paid subscriptions, providing access to management and configuration tools​.

ATeam Spacein Webex persistsuntil it is closed by the administrator. Webex Teams allows for continuous and indefinite storage of team spaces and their associated content, such as messages, files, and whiteboards, for as long as needed. The retention policy can be customized by each customer, but in general, a Team Space will remain active and available until an administrator decides to delete or close it​.

Webex Calling lab environmentsrefer to eLearning courses that offer every student access to a virtual lab environment. These environments are designed to give users hands-on experience with Webex Calling features, allowing them to practice and learn in a simulated setting. The virtual labs are an essential part of the training process, enabling learners to configure and manage Webex Calling services, such as local gateways, devices, and other related features, without needing access to physical hardware.

This approach is similar to how virtual labs and sandboxes are used in platforms like Splunk Cloud, where users can interact with data inputs, configure forwarders, and simulate troubleshooting scenarios. These virtual labs provide a safe and controlled environment for users to gain practical experience and develop their skills in real-world situations without the risk of affecting live systems.

In the context of Webex Calling, these eLearning labs ensure that every participant has equal access to the tools and resources needed to fully understand and implement the service, which is crucial for effective learning and application of the knowledge gained during the courses.

TheCisco Webex Suiteincludes several key solutions for unified communications, collaboration, and meetings. One of these solutions isWebex Calling, which offers cloud-based calling features to enable organizations to replace traditional phone systems with a cloud-based alternative. It integrates with other Webex services to provide a comprehensive collaboration experience.

Cisco References

Information on Webex Suite solutions, including Webex Calling, can be found in Cisco's Webex documentation and product descriptions​.

Webex Teams securityfunctions by using aKey Management Service (KMS)to handle and distribute encryption keys securely. The KMS is responsible for generating, storing, and providing access to encryption keys, ensuring that all data, including messages, files, and content within Webex Teams, is encrypted both at rest and in transit. This method ensures that only authorized users have access to the content, and even Cisco itself cannot decrypt the data without the appropriate keys, providing end-to-end security and privacy​.

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TheWebex Calling Intermediate Administration eLearning coursecovers the topic ofWebex Calling and its Portals. This course provides detailed information about the administration and configuration of Webex Calling services through the Control Hub, including managing users, devices, and locations. It also covers the use of various portals associated with Webex Calling for effective service management.

Cisco References

Refer to Cisco's training and certification pages for more details on the course contents for Webex Calling Intermediate Administration​.