Pass the Exin SIAM Foundation SIAMF Questions and answers with ExamsMirror

business relationship management, change and release management, and incident management

monitoring and measuring, incident management, and availability management

portfolio management, business relationship management, and problem management

problem management, change and release management, and monitoring and measuring

a corporate governance requirement, for instance a new act

prevention of duplication of resources and activities across multiple service providers

the reduction of Shadow IT

the pace with which changes are made to meet business requirements

designing and implementing end-to-end security management

documenting the expected benefits

implementing clear policies for data, tooling and processes

regularly reviewing reports to confirm they are still fit for purpose

contract management

financial management

service level management

supplier management

approve the full business case

introduce service providers

operate governance structures

understand the marketplace

average availability of an application

average call pickup time at the service desk (in seconds)

percentage of service downtime related tofailed changes

percentage of SLA targets met by one of the external service providers

Discovery and Strategy

Implement

Plan and Build

Run and Improve

a governance model

a performance management and reporting framework

a process model

structural elements

clear goals and objectives

knowledge, data and information

roles and responsibilities

world class toolset

complexity

data and information

ownership of the end-to-end process

toolset