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Questions # 1:

How does VeriSM™ redefine traditional service management approaches?

Options:

A.

By segmenting service management into separate entities for autonomy

B.

By focusing exclusively on specific IT service management practices

C.

By incorporating new technologies to support digital transformation

D.

By disregarding the role of service consumers in the service lifecycle

Questions # 2:

Following the deployment of a new product or service, what does the "Respond" element in the VeriSM™ model primarily involve?

Options:

A.

Creating the service blueprint

B.

Creating the solution

C.

Providing ongoing support to consumers

D.

Producing service components

Questions # 3:

In the wake of sweeping technological advancements, profound transformations have reverberated throughout organizations; among these transformative changes, which one stands out prominently?

Options:

A.

Amidst the ever-evolving landscape of service management practices, is it discernible that services are now underpinned by a foundation of stability, thus discouraging innovative technological endeavors?

B.

Within the boundaries of an interconnected world, could one assert that services have transcended geographical limitations, becoming inherently capable of delivery from any point to any destination?

C.

As organizations adapt to the digital era, is it evident that services now navigate a more rigid and structured path of functional change, deviating from prior flexible approaches?

D.

In a world characterized by dynamic shifts, does the preference for services adhering to traditional, unyielding management approaches continue to hold sway within organizations?

Questions # 4:

How can Agile principles be effectively utilized to support service management practices within an organization?

Options:

A.

Does Agile exclusively pertain to project management and cannot be effectively applied to service management practices?

B.

Is Agile primarily utilized for the iterative and incremental development of products and services, thereby facilitating continuous improvement?

C.

Can Agile be instrumental in promoting widespread acceptance and adoption of all service management practices across the entire organizational landscape?

D.

Is Agile predominantly employed to develop all service management processes using traditional waterfall project methodologies?

Questions # 5:

In the evolution of team dynamics, what represents the final stage of team formation, and which option correctly identifies this stage?

Options:

A.

Within the intricate cycle of team development, is the concluding stage aptly referred to as "Performing," where the team operates at its peak efficiency and synergy?

B.

In the initial stages of team formation, does the stage known as "Forming" encompass the establishment of the team and its initial orientation?

C.

As a precursor to peak performance, does the stage termed "Setting-up" involve the initial preparation and organization of the team's structure and goals?

D.

When the team's objectives have been accomplished, does the final stage of "Adjourning" entail the disbandment and conclusion of the team's collaborative efforts?

Questions # 6:

What are the high-level steps for adapting the VeriSM™ model to suit organizational needs?

Options:

A.

Define stakeholders, select processes, and implement them

B.

Establish principles, select practices, create a responsive operating model

C.

Investigate all practices, select the best set, and make them mandatory

D.

Select the best management practice, focus on it, and implement it step by step

Questions # 7:

What role does governance play in VeriSM™?

Options:

A.

It is only relevant for traditional service management.

B.

It focuses exclusively on budget allocation.

C.

It defines organizational capabilities.

D.

It authorizes and supports service outcomes.

Questions # 8:

The construction of the Management Mesh within the VeriSM™ framework is contingent upon a deep understanding of organizational governance and service management principles. However, before the Mesh is built, what other critical component must be developed?

Options:

A.

Is it imperative to first create comprehensive design specifications outlining the architecture and structure of the Management Mesh?

B.

Should organizations prioritize the formulation of operational plans that delineate the day-to-day execution and functioning of the Management Mesh?

C.

Is it essential to establish robust strategic plans that chart the long-term objectives and vision guiding the deployment of the Management Mesh?

D.

Must organizations craft meticulous tactical plans that detail the specific actions and initiatives required to build and sustain the Management Mesh effectively?

Questions # 9:

Within the realm of team dynamics, a common challenge often encountered is the tendency for teams to function in isolation, or "silos." What strategic recommendation should management consider to effectively address and surmount this challenge?

Options:

A.

Should management facilitate one-on-one meetings between individual team members to foster direct communication and collaboration among them?

B.

Is it prudent for management to organize and facilitate team-building activities tailored to the unique dynamics and needs of each individual team?

C.

Would a sound approach involve recognizing and rewarding teams that not only achieve but also surpass their goals ahead of the specified targets, thereby promoting inter-team competition and cooperation?

D.

Is the most effective strategy for management to proactively disseminate comprehensive information pertaining to the organization's overarching strategies, thereby ensuring that all teams have a holistic understanding of their roles within the larger framework?

Questions # 10:

What is the primary role of a leader within the context of service management?

Options:

A.

Minimizing risk

B.

Setting strategic priorities

C.

Focusing on results

D.

Implementing governance structures

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