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Questions # 1:

MS SQL Server needs to be installed when which of the following features are deployed? (Select

all that apply.)

Options:

A.

ASR

B.

OBN

C.

Policy Manager

D.

EMS Reporting

Questions # 2:

GVP 8 supports HTTP and HTTPS

Options:

A.

True

B.

False

Questions # 3:

In a single-tenant configuration, all IVR Profiles must be created under the default customer name

__________.

Options:

A.

GVPOwner

B.

Admin

C.

Genesys

D.

NSP

Questions # 4:

A customer trigger application is associated with __________.

Options:

A.

VAR

B.

EMPS

C.

OBN

D.

Behind-the-Switch configuration

Questions # 5:

In most deployment options, the IVR Server Client or Genesys Queue Adapater (GQA) resides

on the __________.

Options:

A.

IP Communications Server

B.

Element Management Provisioning System

C.

Web Server

D.

Configuration Server

Questions # 6:

You must enable SQL XA Transactions on MS SQL server as a prerequisite for the GVP Reporting Server.

Options:

A.

True

B.

False

Questions # 7:

The GVP VoiceXML application logic resides on __________.

Options:

A.

A web server

B.

The VCS

C.

The VPM

D.

The IPCM

Questions # 8:

A logical group of ports is referred to as a __________.

Options:

A.

Telephony Manager

B.

Route

C.

Page Collector

D.

MRCP Client

Questions # 9:

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default

Route Number is used when __________.

Options:

A.

IVR Server is unable to contact the Solution Control Interface (SCI)

B.

IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is

unable to find an agent number to which it can route the call

C.

IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

D.

IVR Server component cannot communicate with the Web Server

Questions # 10:

Which process of EMPS communicates with the dispenser?

Options:

A.

SPS A-Self-Service Provisioning Server

B.

SPM A-Self-Service Provisioning Manager

C.

SCI - Solution Control Interface

D.

SCA - Self-Service Configuration Agent

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