Weekend Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = simple70

Pass the HDI World wide Certification HD0-100 Questions and answers with ExamsMirror

Practice at least 50% of the questions to maximize your chances of passing.
Exam HD0-100 Premium Access

View all detail and faqs for the HD0-100 exam

Go to Exam

364 Students Passed

88% Average Score

94% Same Questions
Viewing page 1 out of 4 pages
Viewing questions 1-10 out of questions
Questions # 1:

Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)

Options:

A.

Corporate home pages

B.

Work/problem ticket request pages

C.

Frequently asked questions (FAQs)

D.

Knowledge databases

Questions # 2:

Which four statements about self-help materials are true? (Choose four.)

Options:

A.

Their location should be explained to employees

B.

They should be user-friendly

C.

They should contain accurate information

D.

They should be timely and relevant

E.

They should replace the need for instructor-led training

Questions # 3:

Which two are characteristics of a team player? (Choose two.)

Options:

A.

Independence

B.

Conformity

C.

Courtesy

D.

Participation

Questions # 4:

You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?

Options:

A.

E-mail an apology to the customer

B.

Instruct another analyst to conduct follow-up

C.

Wait and see if the customer calls back

D.

Notify your manager of the situation

Questions # 5:

What are two benefits of encouraging customers to follow standard procedures? (Choose two.)

Options:

A.

Keeps customers up-to-date on new applications

B.

Results in customers calling less frequently

C.

Helps customers make better decisions

D.

Improves quality and accuracy

Questions # 6:

A customer calls with a printing problem. You start the troubleshooting process by asking some simple questions. The customer admits that this is his first time using a computer Which three questions should be used to obtain necessary information to solve the problem? (Choose three.)

Options:

A.

Ask the customer if a start button or disk icon appears on the screen

B.

Ask the customer if he is the only one who can print to this printer

C.

Ask the customer if he has experienced any problems recently with any other applications

D.

Guide the customer through checking the printer connection and making sure the power is turned on

Questions # 7:

Which three approaches help create a positive business reputation? (Choose three.)

Options:

A.

When you hear complaints about your organisation, change the subject

B.

See what you can do to assist any co-worker who is unhappy or experiencing problems

C.

Have a good attitude and never speak negatively about your organisation

D.

Try to have a positive and memorable effect on every person you communicate with each day

Questions # 8:

Which three approaches help create a positive business reputation? (Choose three.)

Options:

A.

Try to have a positive and memorable effect on every person you communicate with each day

B.

See what you can do to assist any co-worker who is unhappy or experiencing problems

C.

When you hear complaints about your organisation, change the subject

D.

Have a good attitude and never speak negatively about your organisation

Questions # 9:

Which two organisational characteristics are typically found in a supportive workplace environment? (Choose two.)

Options:

A.

High adherence to policies

B.

Low employee turnover

C.

High employee morale

D.

Low superior-subordinate interaction

Questions # 10:

What is a key benefit of establishing effective inter-departmental relationships?

Options:

A.

Diversity of skill sets is minimised

B.

Recognition of individual department effort is not required

C.

Management involvement is separate from individual involvement

D.

Rapport among organisation members is established

Viewing page 1 out of 4 pages
Viewing questions 1-10 out of questions
TOP CODES

TOP CODES

Top selling exam codes in the certification world, popular, in demand and updated to help you pass on the first try.

2V0-11.25
ADM-201
Agentforce-Specialist
CMMC-CCP
Data-Cloud-Consultant
PCNSE
PDI
PSE-Strata-Pro-24
Secure-Software-Design
Sharing-and-Visibility-Architect
Workday-Pro-Integrations
ZDTA