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Questions # 1:

Which print cartridge recycling option does HP offer?

Options:

A.

HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.

B.

In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.

C.

HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.

D.

In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.

Questions # 2:

A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink? (Select two.)

Options:

A.

Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.

B.

Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.

C.

Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.

D.

Original HP ink is formulated with centuries of combined experience from scientists and engineers.

E.

Each new Original HP ink cartridge takes up to five years of development and is the result of more than 1,000 prototypes.

Questions # 3:

A new SMB customer tells you that they can’t afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?

Options:

A.

Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.

B.

Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.

C.

Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.

D.

Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.

Questions # 4:

What is an advantage of EcoSmart Toner?

Options:

A.

faster print speeds and better color precision

B.

longer print permanence and greater resistance to smudging

C.

premium quality prints with less energy

D.

compatibility with a wider range of HP and non-HP printers

Questions # 5:

How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)

Options:

A.

HP engineers designed the printheads to work with the ink to print durable, high-quality documents.

B.

HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.

C.

HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.

D.

HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.

Questions # 6:

An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?

Options:

A.

Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.

B.

Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.

C.

HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.

D.

Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.

Questions # 7:

What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?

Options:

A.

20 years

B.

50 years

C.

200 years

D.

500 years

Questions # 8:

How does the HP Planet Partners program protect the world's environment?

Options:

A.

Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.

B.

HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.

C.

HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.

D.

No HP cartridge returned through the HP Planet Partners program will go to a landfill.

Questions # 9:

What advantage do Original HP PageWide cartridges provide?

Options:

A.

They come with a lifetime replacement warranty.

B.

They use industry-standard formulations of black and color Inks to allow easy and affordable refills.

C.

They use proprietary algorithms to help determine print history and print behavior for specific printers.

D.

They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.

Questions # 10:

A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

Options:

A.

user testimonials

B.

warranty Information

C.

studies and briefs

D.

Informed decisions

E.

low-cost replacements

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