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HP2-I17
Selling HP Printing Hardware 2020 Questions and Answers

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Questions # 1:

What needs to change In the workplace to support an increasingly mobile workforce?

Options:

Mobile print solutions must be able to support the same workflow from multiple devices.

Today's employees need to be able to access printers remotely.

A modern workforce needs an agile IT department that can keep pace with changing market trends.

A mobile employee needs an innovative, multi-function device that is compatible with a variety of applications and operating systems.

Answer

Questions # 2:

The IT director at a growing international law firm tells you that the firm doesn't currently have a print security policy, even though they recently recovered from a cyberattack. The director says that the IT department focuses on infrastructure availability, not security. What should you recommend for this customer?

Options:

HP Device as-a-Service

HP Print Security Services

HP Managed devices with HP FutureSmart firmware

HP Fleet Aware support

Answer

Questions # 3:

HP JetAdvantage is a cloud-based print analytics platform that trees up time and maximizes resources. Which additional business (unction does it provide?

Options:

It monitors deterioration of printers and proactivety schedules maintenance visits.

It helps customers understand the risk of overspending when the cost per page increases by a targeted percentage.

It encourages customers to trade in their non-supported and non-HP devices for more cost-effective HP devices.

It enables customers to track pages and costs by user, application, location, color, and duplex.

Answer

Questions # 4:

A large SMB customer considering an upgrade tells you that the company considers laser printers to be for businesses and inkjet printers to be tor home offices. How should you respond? (Select two.)

Options:

HP PageWide is different from typical home printers because it leverages industrial technology.

Today's businesses can use HP ScanJet document capture solutions to transform piles of paper into streamlined digital workflows.

HP LaserJet printers deliver leading laser performance, print-shop-quality color documents, and the best value for color printing.

Businesses of any size can use the stapling and finishing options available on select HP PageWide models.

With HP FutureSmart firmware 3.7 and later, customers can upgrade their existing printers with the latest features.

Answer

A, D

Questions # 5:

Why is it as Important to secure networked printers as It is to secure networked PCs?

Options:

Studies show that ransomware attacks through printing devices are becoming more dangerous.

An unprotected printer exposes the entire network to cyberattacks.

Printer ports are the most vulnerable link in a company's intranet.

Malware attacks on printers comprised the majority of cybercrimes over the last three years.

Answer

Questions # 6:

What can customers look for to ensure a printer helps reduce environmental impact?

Options:

Closed-Loop Recycling

ENERGY STAR certification

HP Planet Partners logo

Instant Ink

Answer

Questions # 7:

Identify each characteristic on the left as describing either transaction-based sales or contractual partnerships.

Question # 7

Options:

Answer

Answer:

Explanation

a) Is a less-complex sales process: Transaction-based

b) Does not lead to customer loyalty or predictive revenue stream: Transaction-based

c) Leads to more upsell and cross-sell opportunities: Contractual partnerships

d) Requires more commitment, knowledge, and expertise: Contractual partnerships

Questions # 8:

A mid-sized SMB needs to scan large volumes or heavy, plastic-coated documents quickly. Why should this customer choose either a flatbed or a sheet-feed scanner?

Options:

HP flatbed scanners can use an optional automatic document feeder to print bulky materials at speeds up to 120 pages per minute.

HP sheet-feed scanners handle a variety of media types at speeds of up to 75 pages per minute.

HP flatbed scanners feature a straight-through media path that enables fast scans of a greater variety of media types than sheet-feed scanners.

HP sheet-feed scanners feature a flat glass scanning area that allows plastic-coated documents to be scanned at high resolution.

Answer

Questions # 9:

You are meeting with a new customer to discuss their level of expertise and comfort in performing printer/scanner maintenance in house. What should you ask the IT manager to learn about the company's IT management approach? (Select two.)

Options:

Is cost or performance more important when deciding to repair or replace old equipment?

Does your maintenance plan allow for replacement equipment to minimize disruption and downtime?

Do you currently have a sustainabitity policy in place and can you meet your goals?

How do you manage the deployment and configuration of your printers?

Answer

B, D

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