Pass the HP Sales Certified HP2-I57 Questions and answers with ExamsMirror

HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations

https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer

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Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:

HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care

HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers’ needs

HP Premium+ SupportService it provides: HP’s fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity

These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage​

HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime

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Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:

Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.

Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers’ IT teams with services that bring rapid repair or replacement to wherever they’re needed most.

These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency​

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Here is the correct matching of theHP Active Care journeyactions with the responsible parties:

Register the HP Active Care Care Pack to the customerResponsible Party: Partner

Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)

Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)

Device MonitoredResponsible Party: HP Software (enables service on each device)

Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)

Case CreationResponsible Party: HP

Device Repair by HPResponsible Party: HP

This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks​