Pass the HRPA Certified Human Resources Professional CHRP-KE Questions and answers with ExamsMirror

HRPA’s coverage of employee attitudes and behaviours (EVLN model) classifies responses to dissatisfaction as Exit, Voice, Loyalty, and Neglect. Neglect is characterized by withdrawal and reduced effort, commonly observed as increased absenteeism, tardiness, errors, and lower performance. Exit involves leaving the organization; Voice involves actively attempting change; Loyalty is passive optimism while waiting for improvement.

Relevant HRPA references (no external links):

HRPA Study Guide – Organizational Behaviour: Job Satisfaction and the EVLN model.

HRPA Competency Framework – Organizational Effectiveness: diagnosing employee engagement and withdrawal behaviours.

Within the HRPA Human Resources Competency Framework (Functional Domain: Organizational Effectiveness), HR professionals must recognize and minimize rater biases that undermine performance appraisal accuracy.

Central tendency error occurs when evaluators rate all employees around the midpoint of the rating scale, avoiding extreme scores (high or low). This reduces differentiation and fairness in performance management.

Extract:

“Central tendency bias arises when raters avoid using extreme points on a scale, resulting in clustering of ratings near the average and reducing performance differentiation.”

(HRPA Competency Framework – Organizational Effectiveness, CHRP Level, Knowledge Area: Performance Management and Appraisal Systems)

Option Analysis:

A (Halo effect): One positive trait influences all ratings.

C (Contrast error): Comparison between employees skews ratings.

D (Recency effect): Recent performance outweighs overall performance.

B (Central tendency): Correct — reflects avoidance of extremes in performance ratings.

Therefore, B. Central tendency is correct.

Verified Reference Summary:

HRPA Human Resources Competency Framework – Organizational Effectiveness

CHRP Knowledge Exam Blueprint – Performance Appraisal and Rater Error

HRPA Exam Preparation Guide – Evaluation and Feedback Systems

HRPA’s selection guidance emphasizes assessing candidates on job-related competencies and organizational fit grounded in bona fide requirements. Culture fit/adaptability aligns most directly with applicant values (e.g., collaboration, ethics, customer focus) and their alignment with the organization’s mission and norms. Knowledge, experience, and ability are critical for role performance but are not the primary indicators of cultural adaptability.

Relevant HRPA References: HRPA Professional Competency Framework – Workforce Planning and Talent Management (selection aligned to organizational values and culture); HRPA Study Guide – Recruitment and Selection (assessing value alignment and organizational fit using valid, job-related methods).

According to the HRPA Human Resources Competency Framework (Functional Domain: Strategy) and the CHRP Knowledge Exam Blueprint, strategic HR professionals must demonstrate the ability to analyze and interpret external and internal trends to inform organizational strategy and decision-making.

While all options contribute to environmental scanning, the most critical strategic activity is projecting the possible impact of identified trends on the organization’s operations, workforce, and goals.

Key framework guidance:

Environmental Scanning

Involves systematically monitoring external factors such as economic conditions, labour markets, demographics, and legislation.

Strategic Application

Extract:

“HR professionals assess and project the potential impact of external and internal trends on organizational strategy, ensuring proactive alignment of human capital priorities.”

(HRPA Competency Framework – Strategy, CHRP Level, Key Competency: Analyze and Apply Environmental Trends)

Supporting Actions

Creating methods to collect data (Option B), evaluating credibility (Option C), and identifying signals of change (Option D) are foundational analytical steps, but projecting organizational impact (Option A) demonstrates strategic-level competency, which aligns with the CHRP-level expectations.

Therefore, A. Projecting the possible impact of trends on the organization is the most important action as it moves from analysis to strategic application — the hallmark of HR strategic capability per HRPA.

Verified Reference Summary (HRPA Frameworks and Study Materials):

HRPA Human Resources Competency Framework – Functional Domain: Strategy

CHRP Knowledge Exam Blueprint (HRPA, Ontario)

HRPA Exam Preparation Guide – Strategic HR Planning and Environmental Analysis

HRPA Professional Competency Descriptions – CHRP Level, Strategy Domain

The HRPA Professional Competency Framework places strategic alignment at the core of HR practice. Within the Learning and Development and Strategy domains, HR is expected to ensure that learning initiatives are aligned with organizational strategy and contribute to business outcomes (e.g., competencies on aligning HR programs with organizational goals; integrating learning plans with strategic plans). This means the first and primary filter for proposing training is whether it supports the organization’s strategic direction and capability needs.

While cost-effectiveness (B), engagement (C), and speed of skill acquisition (D) are important secondary design criteria, they follow — not precede — alignment to strategy. A program that is inexpensive, enjoyable, or fast, but not strategically aligned, does not meet HRPA’s expectations for value creation through L&D.

References (HRPA):

Professional Competency Framework: Strategy and Learning & Development domains (competencies on aligning programs with organizational strategy; building capability to deliver strategy).

HRPA Study Guide: Learning & Development planning and evaluation; strategic alignment of L&D to business goals.

Within the HRPA Human Resources Competency Framework (Functional Domain: Labour and Employee Relations) and the CHRP Knowledge Exam Blueprint, HR professionals must demonstrate knowledge of labour relations principles, including types of work stoppages, dispute resolution mechanisms, and employee tactics during collective bargaining conflicts.

Work-to-rule is a form of job action or labour disruption tactic used by unionized employees when negotiations have broken down but before or instead of a full strike.

Key definitions and distinctions:

Work-to-Rule

Employees perform only the minimum requirements of their job descriptions and strictly adhere to workplace rules, deliberately reducing productivity.

The goal is to exert pressure on management while remaining within the letter of the employment contract.

Extract:

“A work-to-rule campaign involves employees performing tasks strictly according to job descriptions and policies, resulting in reduced output without a formal work stoppage.”

(HRPA Competency Framework – Labour and Employee Relations, Knowledge Area: Labour Legislation and Collective Bargaining Practices)

Wildcat Strike

An illegal strike that occurs without union authorization or in violation of a collective agreement.

Right to Work

Refers to laws (primarily in the U.S.) that prohibit mandatory union membership or dues as a condition of employment; not a Canadian labour relations concept.

Essential Services Agreement

A prearranged agreement ensuring that critical public services continue during a strike or lockout.

Therefore, D. Work to rule correctly describes employees’ actions during a labour dispute when they intentionally reduce productivity by adhering strictly to rules.

Verified Reference Summary (HRPA Frameworks and Study Materials):

HRPA Human Resources Competency Framework – Functional Domain: Labour and Employee Relations

CHRP Knowledge Exam Blueprint (HRPA, Ontario)

HRPA Exam Preparation Guide – Labour Relations and Collective Bargaining Section

Ontario Labour Relations Act, 1995 (Context Reference for Strike and Job Action Definitions)

HRPA’s metrics and analytics guidance defines employee turnover rate for a period as:

(Number of separations during the period ÷ Average number of employees during the period) × 100.

Applying the formula: 20 ÷ 500 = 0.04; 0.04 × 100 = 4%.

References (HRPA Framework/Study Guide):

HRPA Professional Competency Framework – Reporting and Financial Management (selection and calculation of HR metrics).

HRPA Study Guide – HR Metrics and Analytics (turnover rate definition and calculation).

The HRPA Professional Practice competencies emphasize evidence-based HR management: making decisions by integrating the best available evidence from multiple credible sources (research findings, organizational data/metrics, stakeholder insights, and professional expertise). Trend analysis (B) and forecasting (C) are specific analytical techniques, while construct validity (D) pertains to assessment measurement quality—not the overall decision approach.

Under the HRPA Human Resources Competency Framework (Functional Domain: Organizational Effectiveness), HR professionals must design effective onboarding and orientation programs to facilitate employee integration into the organizational culture.

Videos and podcasts that introduce the company’s mission, environment, and people are designed to reduce culture shock—the discomfort and uncertainty new employees may feel when adapting to new values, norms, and practices.

Extract:

“Orientation and onboarding programs reduce new employee anxiety and culture shock by familiarizing them with organizational values, people, and processes.”

(HRPA Competency Framework – Organizational Effectiveness, CHRP Level, Key Competency: Support Employee Onboarding and Engagement)

Option Analysis:

A: Safety promotion is part of health and safety training, not onboarding culture integration.

B: Correct — directly reduces culture shock.

C: “Making the most of talent” relates to development, not onboarding.

D: Job responsibilities are covered in role-specific training, not general onboarding.

Thus, B. To help new employees avoid culture shock is correct.

Verified Reference Summary:

HRPA Human Resources Competency Framework – Organizational Effectiveness

CHRP Knowledge Exam Blueprint – Onboarding and Employee Integration

HRPA Exam Preparation Guide – Orientation and Socialization

The HRPA Study Guide identifies the grapevine as the informal, unstructured communication network that operates alongside formal channels, transmitting information rapidly through employee connections. Groupthink is a decision-making pitfall, social networking is a broader concept/platform use, and instant messaging is a tool rather than a network type.

Relevant HRPA references (no external links):

HRPA Study Guide – Communication in Organizations: formal vs. informal channels; the grapevine.

HRPA Competency Framework – Organizational Effectiveness: facilitating effective communication systems.