Pass the IIA CIA IIA-CIA-Part3 Questions and answers with ExamsMirror

Importance of Secure Protocols for Web Server Management:

Web servers handle sensitive data, including user credentials, financial information, and confidential communications.

Using secure protocols like HTTPS, SFTP, and TLS-encrypted SMTP ensures data is encrypted and protected from cyber threats.

Risks of Clear-Text Protocols (HTTP & FTP):

HTTP (Hypertext Transfer Protocol) and FTP (File Transfer Protocol) transmit data in plaintext, making them vulnerable to man-in-the-middle (MITM) attacks, packet sniffing, and unauthorized access.

SFTP (Secure File Transfer Protocol) and HTTPS (Hypertext Transfer Protocol Secure) encrypt data, mitigating these risks.

Why Other Options Are Incorrect:

A. The file transfer protocol (FTP) should always be enabled – Incorrect.

FTP is not secure, and enabling it can expose the server to unauthorized file access and cyberattacks.

B. The simple mail transfer protocol (SMTP) should be operating under the most privileged accounts – Incorrect.

SMTP should operate with minimal privileges to reduce security risks in case of a breach.

C. The number of ports and protocols allowed to access the web server should be maximized – Incorrect.

Minimizing open ports and protocols reduces the attack surface and limits unauthorized access.

IIA’s Perspective on IT Security and Web Server Management:

IIA Standard 2110 – Governance requires organizations to establish secure IT practices, including encryption and secure protocols.

IIA GTAG (Global Technology Audit Guide) on IT Risks emphasizes minimizing security vulnerabilities by using encrypted communication.

ISO 27001 Security Standard recommends secure transmission protocols for protecting sensitive data.

IIA References:

IIA Standard 2110 – IT Security and Governance

IIA GTAG – IT Risks and Secure Web Server Management

ISO 27001 Security Standard – Data Encryption and Secure Transmission

Thus, the correct and verified answer is D. Secure protocols for confidential pages should be used instead of clear-text protocols such as HTTP or FTP.

Understanding Job Enrichment:

Job enrichment is a job design technique that increases motivation by adding meaningful responsibilities, autonomy, and recognition to a job.

It aligns with Herzberg’s Two-Factor Theory, which suggests that responsibility and recognition are key motivators.

How Job Enrichment Increases Employee Motivation:

Increases Autonomy: Employees are given more decision-making power, leading to a stronger sense of ownership.

Provides Recognition: Workers receive direct feedback and acknowledgment for their contributions.

Encourages Skill Development: Employees handle more complex tasks, improving job satisfaction and career growth opportunities.

Why Other Options Are Incorrect:

A. Job complicating – Incorrect, as this is not a recognized job design technique; increasing job difficulty does not improve motivation.

B. Job rotation – Incorrect, as job rotation involves shifting employees between different tasks to reduce monotony, but it does not necessarily increase job responsibility or recognition.

D. Job enlargement – Incorrect, as job enlargement adds more tasks at the same skill level, increasing workload without necessarily improving responsibility or recognition.

IIA’s Perspective on Employee Motivation and Organizational Success:

IIA Standard 2120 – Risk Management states that internal auditors should evaluate employee engagement strategies, including job design techniques.

COSO ERM Framework emphasizes that motivated employees contribute to operational efficiency and organizational success.

IIA References:

IIA Standard 2120 – Risk Management & Employee Motivation

Herzberg’s Two-Factor Theory – Motivation through Responsibility and Recognition

COSO ERM – Employee Engagement and Organizational Performance

Thus, the correct and verified answer is C. Job enrichment.

Data cleaning and normalization are essential steps in the data analytics process to ensure that data is accurate, complete, and useful for analysis. The primary purpose of these steps is to identify and correct anomalies, inconsistencies, and errors, making the data usable for decision-making.

(A) The auditor eliminated duplicate information. ❌

Incorrect. Removing duplicates is one part of data cleaning, but it does not encompass the full process of making data usable.

(B) The auditor organized data to minimize useless information. ❌

Incorrect. While organizing data helps improve efficiency, it does not necessarily involve error detection and correction, which is key to data cleaning.

(C) The auditor made data usable for a specific purpose by ensuring that anomalies were identified and corrected. ✅

Correct. The primary goal of cleaning and normalizing data is to detect and fix anomalies (e.g., missing values, inconsistencies, formatting errors), ensuring that data is reliable for analysis.

IIA GTAG "Data Analytics: Elevating Internal Audit Performance" highlights that correcting data anomalies is a critical step in preparing data for effective use.

(D) The auditor ensured data fields were consistent and that data could be used for a specific purpose. ❌

Incorrect. While consistency in data fields is part of normalization, it does not fully address the broader purpose of identifying and fixing errors.

IIA GTAG – "Data Analytics: Elevating Internal Audit Performance"

IIA Standard 2320 – Analysis and Evaluation

NIST Data Quality Framework – Data Cleaning and Normalization

Analysis of Answer Choices:IIA References:Thus, the correct answer is C, as data cleaning and normalization ensure that anomalies are detected and corrected, making the data usable for a specific purpose

The discounted payback period (DPP) is a capital budgeting technique that determines how long it takes for a project’s discounted cash flows to recover its initial investment. Unlike the regular payback period, the DPP accounts for the time value of money by discounting future cash flows.

(A) It calculates the overall value of a project.

Incorrect. The discounted payback period only measures how long it takes to recover the initial investment—it does not determine the overall value of a project. Net Present Value (NPV) and Internal Rate of Return (IRR) are used to evaluate a project's overall value.

(B) It ignores the time value of money.

Incorrect. Unlike the regular payback period, the discounted payback period accounts for the time value of money by discounting future cash flows using a required rate of return.

(C) It calculates the time a project takes to break even. ✅

Correct. The discounted payback period determines how long it takes for the present value of cash inflows to recover the initial investment. It helps assess the risk and liquidity of a project.

IIA GTAG "Auditing Capital Budgeting and Investment Decisions" states that discounted payback is useful for assessing the risk of projects by considering cash flow recovery time.

(D) It begins at time zero for the project.

Incorrect. The calculation starts at time zero (when the investment is made), but the method itself focuses on future discounted cash flows to determine the break-even point.

IIA GTAG – "Auditing Capital Budgeting and Investment Decisions"

COSO ERM Framework – Capital Investment Risk Management

GAAP/IFRS – Discounted Cash Flow Methods

Analysis of Answer Choices:IIA References:Thus, the correct answer is C, as the discounted payback period measures the time needed to break even after adjusting for the time value of money.

Understanding the Call Center Performance Issue:

The key performance indicators (KPIs) show a positive trend, meaning the call center appears to be performing well.

However, customer complaints are increasing, indicating that the KPIs are not accurately reflecting service quality.

This suggests that employees may be prioritizing call quantity over call quality, likely due to pressure to meet call quotas.

Why De-Emphasizing Call Quotas is the Best Solution:

Encourages Quality Over Speed: Reducing the emphasis on call volume allows agents to spend more time resolving customer issues effectively.

Improves Customer Satisfaction: Agents can provide more thorough assistance, reducing repeat calls and complaints.

Aligns KPIs with Service Quality: Shifting focus from quantity-based KPIs to quality-based KPIs ensures performance measurements reflect actual customer experience.

Why Other Options Are Incorrect:

A. Review the call center script used by customer service agents to interact with callers, and update the script if necessary – Incorrect.

While updating scripts may help, it does not address the root issue of employees rushing through calls to meet quotas.

C. Retrain call center staff on area processes and common technical issues that they will likely be asked to resolve – Incorrect.

Training is useful, but if agents are pressured to complete calls quickly, training alone will not resolve the issue.

D. Increase the incentive for call center employees to complete calls quickly and raise the number of calls completed daily – Incorrect.

This would worsen the issue by further incentivizing speed over customer satisfaction, leading to more complaints.

IIA’s Perspective on Performance Metrics and Customer Service Quality:

IIA Standard 2120 – Risk Management requires organizations to ensure that performance metrics align with actual business objectives.

IIA GTAG (Global Technology Audit Guide) on Performance Measurement recommends balancing quantitative KPIs (e.g., call volume) with qualitative KPIs (e.g., customer satisfaction scores).

COSO Internal Control Framework supports adjusting performance incentives to ensure alignment with business objectives.

IIA References:

IIA Standard 2120 – Risk Management & KPI Alignment

IIA GTAG – Performance Metrics in Customer Service

COSO Internal Control Framework – Effective KPI Design

Thus, the correct and verified answer is B. De-emphasize the importance of call center employees completing a certain number of calls per hour.

A one-time password (OTP) is a unique, temporary password that is valid for a single login session or transaction. It is commonly used in multi-factor authentication (MFA) systems to enhance security.

Correct Answer (D - When an Employee Uses a Key Fob to Produce a Token)

Key fobs generate a time-sensitive one-time password (OTP), which is used in conjunction with a traditional password to enhance security.

These devices are part of two-factor authentication (2FA) or multi-factor authentication (MFA) methods.

The IIA GTAG 9: Identity and Access Management discusses OTP tokens as a strong security control to prevent unauthorized access.

Why Other Options Are Incorrect:

Option A (When an employee accesses an online digital certificate):

Digital certificates authenticate users or devices, but they do not generate one-time passwords.

Option B (When an employee's biometrics have been accepted):

Biometric authentication (e.g., fingerprint, facial recognition) grants access based on biological traits, not an OTP.

Option C (When an employee creates a unique digital signature):

Digital signatures authenticate documents and transactions, but they are not time-sensitive one-time passwords.

IIA GTAG 9: Identity and Access Management – Covers OTP tokens as a security measure.

IIA Practice Guide: Auditing IT Security Controls – Recommends OTPs as part of secure authentication.

Step-by-Step Explanation:IIA References for Validation:Thus, D is the correct answer because key fobs generate one-time passwords for secure authentication.

The internal rate of return (IRR) is a measure used to evaluate the profitability of an investment. The project is considered acceptable if its IRR is greater than or equal to the required rate of return (RRR), which is the minimum return an organization expects from an investment.

Correct Answer (C - Compare to the Required Rate of Return)

The required rate of return (RRR) represents the minimum acceptable return for the project.

If IRR ≥ RRR, the project is acceptable. If IRR < RRR, the project is rejected.

The IIA Practice Guide: Auditing Capital Investments suggests comparing IRR to the RRR to ensure financial feasibility.

Why Other Options Are Incorrect:

Option A (Compare to the annual cost of capital):

The cost of capital (WACC - Weighted Average Cost of Capital) is an important factor, but RRR is the direct benchmark for IRR comparison.

Option B (Compare to the annual interest rate):

Interest rates do not determine project feasibility—they only affect financing costs.

Option D (Compare to the net present value - NPV):

NPV and IRR are related, but they serve different purposes.

IRR is compared against RRR, while NPV measures absolute profitability in dollar terms.

IIA Practice Guide: Auditing Capital Investments – Discusses IRR, RRR, and investment decision-making.

IIA GTAG 3: Business Case Development – Explains how financial metrics like IRR and RRR are used in decision-making.

Step-by-Step Explanation:IIA References for Validation:Thus, C is the correct answer because IRR should be compared to the required rate of return to determine project acceptability.

A centralized organizational structure concentrates decision-making authority at the top levels of management. While this ensures control and consistency, it can lead to slower decision-making due to the need for approvals from higher levels.

Let’s analyze each option:

Option A: Communication conflicts.

Incorrect.

Centralized structures generally have clear lines of authority and communication, reducing conflicts.

Communication conflicts are more common in decentralized structures where multiple decision-makers exist.

Option B: Slower decision making.

Correct.

Since all decisions must pass through top management, it delays responses to market changes and reduces flexibility.

Lower-level employees have less authority to make operational decisions, leading to bottlenecks.

IIA Reference: Internal auditors assess organizational governance, including decision-making efficiency in centralized vs. decentralized structures. (IIA Practice Guide: Organizational Governance)

Option C: Loss of economies of scale.

Incorrect.

Centralization improves economies of scale by standardizing processes and consolidating resources.

Decentralization (not centralization) is more likely to lead to duplication of efforts and a loss of economies of scale.

Option D: Vulnerabilities in sharing knowledge.

Incorrect.

Centralized organizations tend to have structured knowledge-sharing frameworks, such as standardized policies and corporate training programs.

Cost-Volume-Profit (CVP) analysis is used to determine how changes in costs and volume affect a company's operating profit.

Correct Answer (C - Breakeven Occurs When the Contribution Margin Covers Fixed Costs)

Contribution Margin (CM) = Sales Revenue – Variable Costs.

The breakeven point is where total contribution margin equals total fixed costs, meaning the company has no profit or loss.

The IIA’s Practice Guide: Auditing Financial Performance supports this as the key breakeven definition.

Why Other Options Are Incorrect:

Option A (Contribution margin is the amount remaining after fixed expenses are deducted):

Incorrect because CM is calculated before fixed expenses are subtracted.

Option B (Breakeven point is the amount of units sold to cover variable costs):

Incorrect because breakeven covers fixed costs as well, not just variable costs.

Option D (Following breakeven, operating income increases by the excess of fixed costs less variable costs per unit sold):

Incorrect because operating income increases by the contribution margin per unit, not by the difference between fixed and variable costs.

IIA Practice Guide: Auditing Financial Performance – Defines breakeven analysis as when contribution margin covers fixed costs.

IIA GTAG 13: Business Performance – Discusses cost-volume-profit analysis for financial decision-making.

IIA References for Validation:Thus, C is the correct answer because breakeven occurs when the contribution margin equals fixed costs.

Project governance refers to a broad collection of integrated policies, standards, and procedures that provide a framework for planning and executing projects. It establishes decision-making processes, accountability, and risk management controls to ensure that projects align with organizational objectives.

(A) Project portfolio. ❌

Incorrect. A project portfolio refers to a collection of projects managed together to achieve strategic objectives. It does not specifically define the policies, standards, and procedures for project execution.

(B) Project development. ❌

Incorrect. Project development focuses on designing, building, and testing a project, but it does not encompass governance structures like policies, standards, and oversight.

(C) Project governance. ✅

Correct. Project governance includes integrated policies, standards, and procedures that guide project planning, execution, and oversight.

IIA GTAG "Auditing IT Projects" emphasizes project governance as the primary control framework for managing project risks and ensuring alignment with organizational goals.

(D) Project management methodologies. ❌

Incorrect. Project management methodologies (e.g., Agile, Waterfall, PRINCE2) provide structured approaches for executing projects but do not encompass the full governance framework.

IIA GTAG – "Auditing IT Projects"

IIA Standard 2110 – Governance (Project Risk Management)

COSO ERM Framework – Project Oversight and Risk Governance

Analysis of Answer Choices:IIA References:Thus, the correct answer is C (Project governance), as it provides the integrated policies, standards, and procedures needed for effective project oversight.

Herzberg’s Two-Factor Theory of Motivation identifies two categories of workplace factors:

Hygiene Factors – Prevent dissatisfaction but do not create motivation (e.g., salary, job security, work conditions).

Motivational Factors – Lead to job satisfaction and motivation (e.g., achievement, responsibility, advancement, recognition).

(A) Salary and status. ❌ Incorrect.

Salary is a hygiene factor, meaning it prevents dissatisfaction but does not directly drive job satisfaction.

Status is also not a strong motivator under Herzberg’s theory.

(B) Responsibility and advancement. ✅ Correct.

These are motivational factors in Herzberg’s theory.

Employees feel satisfied when they have responsibility, career growth, and promotion opportunities.

IIA GTAG "Auditing Human Resource Management" highlights career development as a key driver of employee motivation and retention.

(C) Work conditions and security. ❌ Incorrect.

These are hygiene factors, which help avoid dissatisfaction but do not actively motivate employees.

(D) Peer relationships and personal life. ❌ Incorrect.

Good relationships with coworkers help, but they are not primary motivators under Herzberg’s theory.

IIA GTAG – "Auditing Human Resource Management"

IIA Standard 2110 – Governance (Employee Motivation & Engagement)

Herzberg’s Two-Factor Theory of Motivation (Workplace Psychology Research)

Analysis of Answer Choices:IIA References:Thus, the correct answer is B, as responsibility and advancement are the key motivational factors leading to employee satisfaction.

Both hierarchies (traditional organizations with a clear chain of command) and open organizational structures (flatter, decentralized decision-making models) share certain fundamental management principles.

Let’s analyze each statement:

A superior can delegate the authority to make decisions but cannot delegate the ultimate responsibility for the results of those decisions.

Correct. In both hierarchical and open structures, managers can delegate decision-making authority, but they remain accountable for the outcomes.

IIA Reference: Internal auditors assess governance structures to ensure that accountability remains with senior management, even when authority is delegated. (IIA Standard 2110: Governance)

A supervisor's span of control should not exceed seven subordinates.

Incorrect. While some management theories suggest an ideal span of control, there is no universal limit of seven subordinates. The optimal number depends on factors like task complexity and organizational structure.

Responsibility should be accompanied by adequate authority.

Correct. Employees must have the necessary authority to fulfill their responsibilities effectively, regardless of the organizational structure.

IIA Reference: The IIA’s guidelines on effective governance and accountability emphasize the need for clear delegation of authority to ensure operational efficiency. (IIA Practice Guide: Organizational Governance)

Employees at all levels should be empowered to make decisions.

Incorrect. While this principle applies to open organizational structures, it does not align with traditional hierarchies, where decision-making authority is concentrated at higher levels.

Thus, the verified answer is A. 1 and 3 only.

A help desk function is responsible for providing technical support and maintenance services to end users. This includes troubleshooting issues, production support, and system maintenance rather than managing infrastructure or security architecture.

Let’s analyze each option:

Option A: Maintenance service items such as production support.

Correct. The help desk primarily provides user support, including:

Troubleshooting software and hardware issues

Resolving technical support requests

Assisting users with system access and operational questions

IIA Reference: Internal auditors assess IT service management, including help desk functions, to ensure efficient IT support and incident response. (IIA GTAG: Auditing IT Service Management)

Option B: Management of infrastructure services, including network management.

Incorrect. Infrastructure services (such as network and server management) fall under IT operations or network administration, not the help desk.

Option C: Physical hosting of mainframes and distributed servers

Incorrect. Hosting and maintaining physical servers is the responsibility of data center operations, not the help desk.

Option D: End-to-end security architecture design.

Incorrect. Security architecture design is handled by the IT security team or cybersecurity department, not the help desk.

Thus, the verified answer is A. Maintenance service items such as production support.

In an equal equity partnership, partners' capital accounts should reflect the fair market value (FMV) of assets contributed, rather than self-declared values or historical cost. The fair market value ensures equitable ownership distribution and accurate financial reporting.

Let’s analyze each option:

Option A: The capital accounts of the partners should be increased by the original cost of the contributed equipment.

Incorrect. The original cost (historical cost) of an asset is not relevant in partnership accounting. Instead, fair market value (FMV) is used to properly recognize each partner's contribution.

Option B: The capital accounts should be increased using a weighted average based on the current percentage of ownership.

Incorrect. While ownership percentages influence profit and loss distribution, initial capital contributions should be recorded at FMV, not a weighted average.

Option C: No action is needed, as the capital account of each partner was increased by the correct amount.

Incorrect. Since the partners contributed different self-declared values, the capital accounts may not be correctly recorded unless verified against FMV. The partnership agreement typically requires capital contributions to be valued based on FMV, not self-declared estimates.

Option D: The capital accounts of the partners should be increased by the fair market value of their contribution.

Correct. Fair market value (FMV) ensures that capital contributions are recorded accurately. Using self-declared values without verification can lead to misstatements in capital accounts and potential disputes.

IIA Reference: Internal auditors reviewing partnership accounting should ensure that capital accounts reflect fair market value to maintain financial accuracy. (IIA Practice Guide: Auditing Fair Value Estimates)

Thus, the verified answer is D. The capital accounts of the partners should be increased by the fair market value of their contribution.

A decentralized organizational structure distributes decision-making authority across different business units or geographic regions. One major advantage is the ability to tap into a larger talent pool, as decision-making is not restricted to headquarters, and leadership opportunities exist at multiple levels.

(A) Greater cost-effectiveness.

Incorrect. A decentralized structure often increases costs due to duplicate resources, additional oversight, and inefficiencies from fragmented decision-making.

(B) Increased economies of scale.

Incorrect. Centralized organizations benefit more from economies of scale because they can standardize processes and consolidate purchasing power. Decentralization reduces these benefits by spreading decision-making across multiple locations.

(C) Larger talent pool. ✅

Correct. Decentralization allows organizations to recruit, develop, and retain talent in different locations, rather than relying solely on headquarters for leadership roles.

This aligns with IIA Standard 2110 – Governance, which emphasizes the importance of leadership distribution and talent management in organizations.

(D) Strong internal controls.

Incorrect. Centralized structures typically have stronger internal controls, as decision-making and risk management are closely monitored. Decentralization increases the risk of inconsistent controls across different units.

IIA Standard 2110 – Governance

COSO Framework – Organizational Structure and Risk Management

IIA GTAG – "Auditing Business Strategy Alignment"

Analysis of Answer Choices:IIA References:Thus, the correct answer is C, as decentralization expands the talent pool by enabling local decision-making and leadership development.