Weekend Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = simple70

Home
ITIL
ITIL 4 Managing Professional
ITIL-4-Specialist-High-velocity-IT
ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Pass the ITIL 4 Managing Professional ITIL-4-Specialist-High-velocity-IT Questions and answers with ExamsMirror

Practice at least 50% of the questions to maximize your chances of passing.

Exam ITIL-4-Specialist-High-velocity-IT Premium Access

View all detail and faqs for the ITIL-4-Specialist-High-velocity-IT exam

Go to Exam

493 Students Passed

91% Average Score

90% Same Questions

Viewing page 1 out of 3 pages

Viewing questions 1-10 out of questions

Questions # 1:

Which is the BEST approach for a service consumer to use when they want to obtain services from a service provider?

Options:

Ensure that their detailed requirements are based on a previous legacy solution

Ask the service provider to customize a solution to suit their requirements

Develop a list of needs focusing on what should be achieved

Provide the service provider with a detailed list of requirements

Answer

Questions # 2:

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

Options:

Service offering

Service relationship management

Service consumption

Service provision

Answer

Questions # 3:

Which is CORRECT when considering a transformation to high-velocity IT?

Options:

High-velocity IT focuses on using data to improve the performance of physical devices

The impact on the culture of the organization does not need to be considered

Risks can be minimized by making a significant change rather than incremental improvements

It is acceptable to take risks which may lead to competitive advantage

Answer

Questions # 4:

An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

Options:

Outsource immediately to save time

Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

Focus on cost as the sole deciding factor

Conduct an internal survey to determine staff preferences

Answer

Questions # 5:

An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.

Which practice ensures effective fulfillment of these service actions?

Options:

Incident management

Service request management

Problem management

Change enablement

Answer

Questions # 6:

An IT service provider is carrying out an internal assessment to identify opportunities to develop and improve their services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts.

Which area do they also need to consider?

Options:

Service design processes

Information and technology

Customer satisfaction metrics

Financial budgets

Answer

Questions # 7:

A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.

Which is the MOST appropriate approach?

Options:

Send an email to the affected staff and ensure that as much detail as possible is included

Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff

Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum

Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained

Answer

Questions # 8:

A service provider is planning to onboard a new desktop service for a new customer.

Which activity will be carried out by the customer?

Options:

Ensuring hardware compatibility with the desktop service

Training users in the correct procedures for accessing support for the desktop service

Setting up remote access tools for the service provider

Creating service level agreements

Answer

Questions # 9:

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.

Which activity would MOST help the organization at this stage?

Options:

Training internal employees to work with the supplier

Integrating supplier activities into the organization's value streams

Conducting regular performance audits of the supplier

Setting stricter service-level expectations with the supplier

Answer

Questions # 10:

An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas such as sales and customer support.

How can the organization BEST collect the information needed to address these complaints?