ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) Practice Test

Questions # 1:

How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

Options:

One

Two

Three

Five

Questions # 2:

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

Options:

Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3

It is mandatory for a service provider to conform to all parts of the standard

Questions # 3:

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

Options:

Internal audit

Recertificat ion audit

Surveillance audit

Gap analysis audit

Questions # 4:

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

Options:

The external supplier

The service provider's business relationship manager

The service provider's contract manager

The sub-contracted supplier

Questions # 5:

How can an organization determine the effectiveness of the service level management process?

Options:

By monitoring service level targets

By defining service levels

By checking contracts with suppliers

By reporting on all incidents

Questions # 6:

What is the intent of the service availability management process?

Options:

To ensure that agreed levels of service commitments to customers can be met in all circumstances

To ensure agreed effective communication towards customers

To ensure that agreed service availability commitments to providers can be met in all circumstances

To ensure that agreed service availability commitments to customers can be met within agreed targets

Questions # 7:

One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

Options:

Service desk

Release and deployment management

Change management

Configuration management

Questions # 8:

What should be done to handle risks and opportunities?

Options:

Avoid, reduce, and transfer

Plan, do, check, and act using Deming's cycle

Record, classify, fulfill, and close

Determine, document, and plan actions

Questions # 9:

Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

Options:

Top management

A consultancy organization

Any process owner

The Registered Certification Body

Questions # 10:

Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

Options:

Technical, information, and financial

Technical, work areas, and service desk

Financial, suppliers, and service desk

Information, suppliers, and work areas

Viewing page 1 out of 2 pages

Viewing questions 1-10 out of questions

Weekend Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = simple70

Pass the PECB ISO 20000 ISO-IEC-20000-Foundation Questions and answers with ExamsMirror

Exam ISO-IEC-20000-Foundation Premium Access

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

TOP CODES