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Pass the Salesforce Accredited Professional Certification AP-209 Questions and answers with ExamsMirror

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Questions # 1:

What are three key considerations when working with a customer on their Service Territory management design?

Options:

A.

Ensuring all resources have skill assignments

B.

Sizing to 20 qualified candidates per Appointment

C.

Sizing to 50 resources per Territory

D.

Aligning all Territories to geographic regions

E.

Sizing to 1,000 Appointments per day, per Territory

Questions # 2:

Which two statements are true regarding offline available inventory?

Options:

A.

Only the most recently created Inventory items created are primed

B.

For multi-location inventory, the app primes multiple locations and related items, but there are limits to be aware of

C.

Multi-location inventory is not supported in the mobile app

D.

Inventory items can be viewed offline but cannot be consumed offline

E.

The user's inventory is primed

Questions # 3:

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

Options:

A.

Use a quick action of type 'Upload Photo'

B.

Leverage the Field Service Mobile flow and add image upload component

C.

Edit the Work Order record through the SFS Mobile App and add the photo as an attachment

D.

Post the photo via the 'Feed' tab

E.

Use a quick action of type 'Attach File'

Questions # 4:

What two actions should a consultant recommend to ensure that junior employees are prioritized when installations are scheduled?

Options:

A.

Assign a 'Preferred Resource' to a junior service resource when a customer has an installation job

B.

Leverage a 'Match Boolean' Work Rule to match on a custom field 'Is Junior'

C.

Increase the resource's priority on the junior Service Resource records, and increase the 'Resource Priority' Service Objective weighting

D.

Increase the installation 'Skill Level' for the senior resources, and increase the 'Skill Level Service Objective' weighting

E.

Update the 'Skill Level' Service Objective to 'Least Qualified'

Questions # 5:

What should a consultant recommend to help a customer with their initiative to reduce their carbon footprint?

Options:

A.

Remove the 'ASAP' Service Objective.

B.

Give 'Minimize Travel' Service Objective the highest weight.

C.

Add the 'Maximum Travel from Home' Work Rule.

D.

Remove the 'Match Location' Work Rule.

Questions # 6:

Universal Containers uses In-Day Optimization to optimize a Service Territory schedule during working hours. The dispatchers have recently noticed that In-Day Optimization reschedules Service Appointments in status 'In Progress' to other Service Resources, which requires them to correct the schedule manually.

What should a consultant recommend to troubleshoot this behavior?

Options:

A.

Check if the Scheduling Policy includes the 'Resource Availability' Work Rule.

B.

Review if the 'In Progress' status is configured in 'Status Transitions' under 'Field Service Settings'.

C.

Review if the 'In Progress' status is excluded from In-Day Optimization under 'Field Service Settings'.

D.

Check if the 'Optimization Request' status is 'In Progress'

Questions # 7:

Which two statements describe 'Global Optimization' accurately?

Options:

A.

Global Optimization runs faster than the Auto Scheduling process

B.

The Global Optimization process can assess millions of time slots and mobile worker options to produce schedules

C.

Optimization can move appointments that were previously scheduled, meaning that the optimizer can slide scheduled service appointments right or left of their current time slot

D.

It's recommended to run Global Optimization during the day of service to fix unexpected in-day changes

E.

Global Optimization is the only process that supports Service Objectives and Work Rules that are defined in the Scheduling Policy

Questions # 8:

A dispatcher notices that the Service Territory schedule for the next week is full with routine maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in the appointment list.

Which three actions should the dispatcher take to schedule the urgent repair jobs?

Options:

A.

Manually update the 'Assigned Resource' on each of the urgent repairs

B.

Check the 'Scheduling Priority' of the repair and maintenance Service Appointments

C.

Use 'Global Optimization' to optimize the territory schedule for the next week

D.

Ensure that the maintenance Service Appointments are not 'Pinned' and can be rescheduled

E.

Invoke 'Resource Schedule Optimization' for each Service Resource in the Service Territory

Questions # 9:

Universal Containers has a job that requires two technicians, and both must possess the skills defined as 'Required' for that job. They need to show up at the same time and work through the entire job duration together. The technicians will also need to be able to be assigned to individual jobs later that day.

Which option should an architect recommend to support this scenario?

Options:

A.

One Work Order, one child Service Appointment and two Assigned Resources

B.

One Work Order, two child Service Appointments with Appointment Dependency of 'Same Start' between them

C.

One Work Order, one child Service Appointment with one Assigned Resource and a Work Order Line Item to store the second resource. Set Resource Absence on the second resource for the duration of the joint service

D.

Service Crew Resource related to one Crew and two Crew Members assigned for the whole day

Questions # 10:

A customer doesn't want contractors to be considered in optimization runs.

How can a consultant implement this requirement?

Options:

A.

Create 'Count Rule' Work Rule and include it in the Scheduling Policy

B.

Create 'Match Field' Work Rule and include it in the Scheduling Policy

C.

Create 'Extended Match' Work Rule and include it in the Scheduling Policy

D.

Create 'Match Boolean' Work Rule and include it in the Scheduling Policy

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