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Energy and Utilities Cloud Accredited Professional (AP-207) Questions and Answers

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Questions # 1:

A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.

How can the utility company best meet these requests using Energy and Utilities Cloud?

Options:

Work with an external debt collection agency to ensure customers pay their outstanding amount.

Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

Use the Create Payment Plan action in the Contact Center Console.

Answer

Questions # 2:

An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up

the Advanced Rule on the Order with the Entity Filter type “Qualification.” The filter selects the accounts

with the condition CreatedDate < 365 days.

Which scenario should be executed during the testing phase?

Options:

Test the product eligibility: The product will not be not available for accounts older that 365 days

Test the account creation: Accounts older than 365 days will not be qualified for creation.

Test the order creation: Order can’t be created for the account older than 365 days.

Test the account creation: Accounts younger than 365 days won’t be qualified for creation.

Answer

Questions # 3:

A customer has finished development, which includes large volumes of data. They're ready to start UAT for their new Energy and Utilities Cloud implementation.

When should the performance tests be conducted as part of the overall UAT process?

Options:

Just before the go-live, so the performance test does not alter the overall load on the system

At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary

After the go-live, so the performance can be tracked directly in the production environment

Performance tests should not be done as part of UAT; it should only focus on functional requirements.

Answer

Questions # 4:

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.

What two options can be presented back as potential solution?

Choose 2 answers

Options:

Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

The billing system can query Salesforce every night to retrieve changes made to contacts.

Salesforce can send the updated information to the billing system in real-time or batch if it's required,

Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

Answer

B, C

Questions # 5:

An energy customer has purchased a new home and needs to transfer their service.

Which object needs a new record created to track service at the new location?

Options:

An account record with record type Billing

An account record with record type Consumer

An account record with record type Service Aggregator

An account record with record type Service

Answer

Questions # 6:

A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

Options:

Energy and Utilities Cloud for Digital Experience User

Energy and Utilities Base

Energy and Utilities Base for Digital Experience Partner

Energy and Utilities Base Service

Answer

Explanation

The Energy and Utilities Cloud by Salesforce enables energy companies to connect with their partners through dedicated licenses that cater to digital experiences. The "Energy and Utilities Base for Digital Experience Partner" license is specifically designed for partner users who need access to applications via a web portal. This license type provides the necessary access rights and functionalities tailored for partners, ensuring they can efficiently use the Energy and Utilities Cloud's resources in a collaborative environment tailored to the unique needs of energy sector partnerships.

References= The details about licensing and partner access can be found under the Salesforce Energy and Utilities Cloud documentation, specifically in the sections discussing user licensing and partner portal configurations. More comprehensive information is available on Salesforce's official resources and documentation regardingthe Energy and Utilities Cloud product, focusing on configuration and user license management.

Questions # 7:

An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.

What is the recommended way to design it in Energy and Utilities Cloud?

Options:

A picklist attribute can be configured and associated to the base object type.

A picklist attribute can be configured and associated to each product individual^

A Velocity Picklist can be configured and related to Produc12 object

A picklist field can be added to the Prodoct2 object

Answer

Explanation

To capture and make searchable the Product type information in Salesforce, relevant to an energy company's Product Catalog integration with Industries CPQ, adding a picklist field to the Product2 object is recommended. This picklist field can be configured with the four required values (Energy, Batteries, Measurement, Solar Panels) and will allow for easy categorization and searching of products within the Salesforce org, ensuring that the data can be efficiently managed and utilized within the system.References= The Salesforce CPQ documentation provides guidance on configuring product attributes and managing the Product Catalog, including adding custom fields to products for better categorization and searchability:https://help.salesforce.com/articleView?id=cpq_products.htm &type=5

Questions # 8:

An existing Salesforce customer has built a data model with many custom objects for their call center operations.

How can the customer use OmniStudio to improve the agent experience?

Options:

The Energy and Utilities Cloud data model is required for OmniStudio.

Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.

OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.

OmpiStudio can be used with custom objects but will néed to be migrated to the Energy and Utilities Cloud data model.

Answer

Questions # 9:

An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.

How can the utility company meet these requests using Energy and Utilities Cloud?

Options:

Install the "Third Party Pricing Application" DataPack from the Process Library.

Use the external pricing feature to send and receive pricing requests from an external pricing engine.

Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,

Duplicate the third-party pricing application prices into the Salesforce Price list.

Answer

Questions # 10:

How is the Energy and Utilities Cloud solution installed on an org?

Options:

Its included as part of core and will be deployed when licenses are purchased

Its installed as a managed package and unmanaged components

A specialized org that Salesforce creates with the solution installed is required

The functionality is unlocked based on the license types assigned to the org

Answer

Explanation

The Salesforce Energy and Utilities Cloud solution is typically installed in a Salesforce org as a combination of a managed package along with unmanaged components. The managed package includes the core functionalities and objects that are part of the Energy and Utilities Cloud framework, ensuring consistency and support across different orgs. The unmanagedcomponents allow for customization and extension specific to the organization's needs, enabling them to tailor the solution to their unique business processes and requirements.References= The process for installing Salesforce Energy and Utilities Cloud, including the distinction between managed and unmanaged components, is detailed in the Salesforce documentation and the Energy and Utilities Cloud installation guide, available on the Salesforce website or through the Salesforce AppExchange:https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsUWUAZ

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