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Pass the Salesforce Accredited Professional Salesforce-Communications-Cloud Questions and answers with ExamsMirror

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Questions # 1:

ABC cloud currently using communication cloud’s order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud’s architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

Options:

Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.

Questions # 2:

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

Options:

Bundle the similar product together to reduce the volume

Make use of object types and attributes to better handle scalability using EPC functionality.

Rationalize the product catalog by identifying duplicates and legacy products that can be removed

Mark the orderable flag on the legacy system to false so that they cannot be used.

Questions # 3:

Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

Options:

Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.

Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

Questions # 4:

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

Options:

Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems

Create Apex class and hook code to calculate the price and add as a step within the pricing plan

Create another matrix for OTC’s and add all the attributes from Account and product as input and price as Output.

Questions # 5:

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

Options:

Design for one callout each request and cache the identifier in memory

Design integration procedure that makes both request and returns the result to order Management.

Use Data raptor technology to make the request and return the response to order management

Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Questions # 6:

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.

What are the two preparatory steps that a consultant should take to ensure the stability in production?

Options:

Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

Ensure platform events mode is enabled

Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Questions # 7:

Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

Options:

Use Cart Based APIs

Use Digital Commerce APIs

Use CPQAppHandler Methods

Use EPC APIs

Questions # 8:

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

Options:

By automatically balancing order processing tasks across multiple orchestration items

By automatically balancing order processing tasks across multiple orchestration queues

By automatically queuing the fulfillment request to retry according to predefined retry policy.

By automatically queuing the fulfillment request to retry according to fallout analysis report.

Questions # 9:

ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

Options:

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management

Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure

Questions # 10:

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC’s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?