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C_C4H45_2408
SAP Certified Associate - Integration Consultant - SAP Sales and Service Cloud Questions and Answers

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Questions # 1:

Which steps do you need to perform in SAP Process Orchestration when it is used for integration with SAP Sales and Service Cloud?Note: There are 2 correct Answer: to this question

Options:

Define the technical and business system for SAPS/4HANA and SAP Sales and Service Cloud

Set up the secure connection (SSL) in SAP S/4HANA

Import the Enterprise Services Repository content

Create an RFC destination to SAP Sales and Service Cloud

Answer

A, C

Questions # 2:

Thefollowing screenshot is an IDoc error from SAP ERP.No IDoc saved in target system (SOAP HTTP)Message no.EA391 Diagnosis.The SOAP application was started in the target system.However, errors occurred in the target system, which mean that IDocs cannot be saved.The following error message was sent: [CXF][Transport][HttpException]:HTTP response '401: Unauthorized when communicating with https:/ /my.crm.ondemand.com/sap/be/srt/scs/sap/business partnererpreplicationi?Messageld- 0050563F-060D-lE Procedure Inform your system administrator.What does the error message shown in the screenshot indicate?

Options:

The error indicates missing authorization when the message is received in SAP Cloud Integration.

The error indicates that the SAP Cloud Integration client certificate has expired.

The error indicates invalid authentication when the message is received in SAP Sales and Service Cloud.

The error indicates that the SAP Sales and Service Cloud server certificate has expired.

Answer

Questions # 3:

Which of the following are SAP recommendations for successful SAP Sales and Service Cloud integration projects?Note: There are 3 correct answer to this question. NO:

Options:

Identify custom fields early in the project

Include functional, integration, basis, and networking experts on the project team

Set the expectation that prepaclra.ged integration requires configuration

Create extension fields across all systems from the BTP subaccount

Align business processes after setting up prepackaged integration

Answer

A, B, C

Questions # 4:

What action is required when you receive the connectivity error ICM_HTTP_SSL_ERROR in SAP Sales and Service Cloud?

Options:

Request and upload a new client certificate from the certificate authority

Upload the client certificate to the communication arrangement

Change the URL to use HTTPS

Upload the root certificates to the SAP Sales and Service Cloud trust store

Answer

Questions # 5:

You are using SAP Cloud Integration as your middleware. You need to configure basic authentication to send messages from SAP S/4HANA to SAP Sales and Service Cloud.What are the configuration steps forSAP Cloud Integration to do so?Note: There are 2 correct Answer: to this question

Options:

Deploy a user credential artifact on SAP Cloud Integration containing the user credential of the SAP Sales and Service Cloud communication user

Deploy a user credential artifact on SAP Cloud Integration containing the user credential of the SAP S/4HANA communication user

Update the integration flow parameters with the host and path of the SAP S/4HANA web service

Update the integration flow parameters with the host of SAP Sales and Service Cloud and the relevant credential name.

Answer

B, D

Questions # 6:

What are the prerequisites in SAP CRM for integrating with SAP Sales and Service Cloud? Note: There are 2 correct answer to this question.

Options:

SAP CRM 7.0 must have EHPO SP6 installed

SAP CRM must integrate with SAP ERP 6.0 EHPO SP6.

The SAP SAP Sales and Service Cloud add-on must be installed on SAP CRM

The SAP CRM system must be dual stack.

Answer

A, C

Questions # 7:

In which scenario does SAP Sales and Service Cloud request real-time data from an on-premise system (SAP S/4HANA)?

Options:

Account Hierarchy

Employees

External Pricing

Customer Material Info

Answer

Questions # 8:

What settings are created when you execute the connectivity report on SAP ERP?

Options:

Ports, service bindings, change pointer activation, and report variants for periodic batch jobs

RFC destinations, service bindings, partner profiles, ALE distribution model, and classes

Ports, RFC function modules, outbound/inbound 1Docs, and segment filters

RFC destinations, partner profiles, ALE distribution model, and report variants for periodic batch jobs

Answer

Questions # 9:

You receive the following error message in SAP Sales and Service Cloud web service message monitoring"ID mapping for external value 1000 of Organisational Centre ID missing"What could be the reason for the error?Note: There are 2 correct Answer: to this question

Options:

Missing Code List Mapping for Organisational Units

Missing ID Mapping for Organisational Units

Missing Organisational Unit

Missing Value Mapping for Organisational Units

Answer

B, C

Questions # 10:

How are number ranges configured when you create a contact in SAP Sales and Service Cloud and replicate it to SAP ERP?Note: There are 2 correct answer to this question.