SAP Certified Application Associate - SAP Field Service Management (C_FSM_2211) Practice Test

Questions # 1:

What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.

Options:

Service Call

Service Contract

Equipment

Activity

Business Partner

Questions # 2:

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

Options:

Define service workflows.

Edit Smartform templates.

Maintain session configuration.

Perform system monitoring.

Questions # 3:

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

Options:

A report that references 21 different DTOs

A service call summary for the week that returns 1000 records

A nightly activity list report generated via business rules that executes in 250 seconds

A spare parts list that has 1500 pages

Questions # 4:

What is correct regarding user permissions? Note: There are 2 correct answers to this question.

Options:

Users are assigned to user groups

User groups are assigned to permissions

Permissions are assigned to user groups

Users are assigned to permissions

Questions # 5:

What assumptions / facts go for Querying?

Note: There are 2 correct answers to this question.

Options:

DTOs have to be referenced by variable definitions

DTOs have to be referenced by alias

Core SQL supported

T-SQL supported

Questions # 6:

As an administrator, which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question.

Questions # 7:

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

Options:

Perform the activity checkout.

Set the service call to Finished.

Set the service call to Technically Completed.

Release the assignment.

Questions # 8:

How are labels used within the Smartforms and Feedback module?

Options:

To filter the list of Smartforms

To add a label to be used as reference by the field engineer

To act as a reference for generating a Smartform report

To identify the elements in the Smartform

Questions # 9:

Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.

Options:

Work time

Quotation

Efforts

Mileage

Expenses

Questions # 10:

Which aspect of Self-Service Configuration allows a customer to create a service request? Choose the correct answer.

Options:

Workflow assignments

Moment-sets

Branding

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