Pass the SAP Certified Associate C_THINK1_02 Questions and answers with ExamsMirror

Synthesis is a critical phase in Design Thinking where raw data collected during the Empathy phase is analyzed and transformed into meaningful insights. Various techniques can be used to facilitate this process.

Option A: StoryboardStoryboards are typically used during the Prototyping phase to visualize scenarios or solutions. They are not commonly used in Synthesis.

Option B: Concept mapThis is a valid technique for Synthesis. Concept maps help organize and connect ideas, making relationships between different pieces of information visible. This aids in identifying patterns and generating insights.

Option C: Role playRole play is primarily used during the Ideation or Testing phases to explore potential solutions or simulate user interactions. It is not a Synthesis technique.

Option D: Journey mapThis is a valid technique for Synthesis. Journey maps visually represent the user’s experience over time, highlighting pain points, emotions, and opportunities for improvement. They are instrumental in synthesizing qualitative data into actionable insights.

The Design Thinking process follows a structured sequence of phases to ensure a systematic approach to problem-solving. Here’s why the correct answer is D:

Why this is incorrect:While scoping, research, and synthesis are important phases, their sequence is incorrect. Synthesis typically follows research, not scoping, as it involves analyzing and organizing insights to define the problem.

The solution space in SAP Design Thinking refers to the exploration, development, and testing of potential solutions to address user needs. Here’s why the correct answers are A and D:

Ideation (A):The ideation phase focuses on generating a wide range of creative ideas and concepts to solve the problem. This is where the solution space begins to take shape as teams brainstorm possibilities. SAP emphasizes divergent thinking during this phase to explore multiple options.

Validation (D):The validation phase involves testing prototypes with users to gather feedback and refine solutions. This ensures that the proposed solutions effectively address user needs and are feasible in real-world contexts. SAP stresses the iterative nature of validation to continuously improve the solution.

Incorrect Options:

B. Synthesis:Synthesis focuses on analyzing research data to define the problem space, not the solution space.

C. Scoping:Scoping involves defining the boundaries and objectives of the project, which occurs before entering the solution space.

Thevalidation phaseis where ideas and prototypes are tested with users to ensure they meet their needs and align with business goals. Below is a detailed explanation of the correct answers:

Definition:Feasibility refers to technical constraints, viability relates to business sustainability, and desirability assesses whether the solution meets user needs.

Why it’s a key activity:

Evaluating these dimensions ensures that the solution is practical, sustainable, and aligned with user expectations.

SAP Design Thinking methodology emphasizes balancing these three factors to create impactful solutions.

The synthesis phase in SAP Design Thinking can be an emotionally challenging journey for participants as they transition from gathering data to making sense of it. Here’s why the correct answers are A and C:

Frustrated (A):Synthesis often involves grappling with large amounts of unstructured data, conflicting insights, or unclear patterns. Participants may feel frustrated when struggling to connect the dots or identify meaningful insights. SAP acknowledges this emotional aspect and encourages teams to persist through the discomfort to uncover valuable opportunities.

Confused (C):The complexity of synthesizing diverse perspectives and data points can lead to confusion. Participants may feel overwhelmed by the ambiguity and uncertainty of the process. SAP emphasizes that confusion is a natural part of the creative process and often precedes breakthrough insights.

Incorrect Options:

B. Innovative:While innovation may emerge later, the synthesis phase is more about analysis and sense-making than generating new ideas.

D. Excited:Excitement typically arises during ideation or validation phases when solutions start taking shape, not during the challenging synthesis phase.

In the context of SAP Design Thinking methodology, interviews are a crucial part of the Empathy phase where the goal is to deeply understand the user's experiences, challenges, and needs. The type of questions asked during this phase should be open-ended, non-leading, and focused on gaining insights into the user’s emotions, behaviors, and pain points.

Option A: Why do you feel stressed during this process?This question is valid as it seeks to understand the emotional state of the user in relation to a specific process. It aligns with the goal of uncovering pain points and emotional triggers, which is central to empathy in Design Thinking.

Option B: Can you show me how you interact with the software?This question is also valid because it encourages the user to demonstrate their interaction with the software, providing valuable behavioral insights. Observing users in action is a key technique in understanding their actual workflow and challenges.

Option C: What do you do when you arrive at office?.This question should be avoided because it is too broad and does not directly relate to the specific process or problem being investigated. It lacks focus and may lead to irrelevant information that does not contribute to understanding the user’s needs or pain points. According to SAP Design Thinking principles, questions should be purposeful and aimed at eliciting meaningful insights related to the user experience.

Option D: Would you prefer to skip this step in the process?This question is valid as it invites the user to express preferences and opinions about specific steps in a process, potentially revealing inefficiencies or areas for improvement.

A brain dump exercise is a valuable tool in the scoping phase of Design Thinking, as it helps teams align and clarify their thoughts about the challenge. Here’s why the correct answers are C and D:

Why this is incorrect:Identifying personas typically occurs during the Empathize phase, after gathering user insights. A brain dump exercise in the scoping phase focuses on clarifying the challenge, not defining personas.

The "charretting" technique is a collaborative approach used in SAP Design Thinking to address complex challenges and align stakeholders. Here’s why the correct answers are C and D:

Collaboratively evaluate potential areas for a given project scope (C):Charretting involves bringing together diverse stakeholders to brainstorm, prioritize, and evaluate potential areas of focus within a project scope. SAP emphasizes collaboration to ensure alignment and buy-in from all participants.

Discuss with project sponsors if the scope is fuzzy or unclear (D):When the project scope is ambiguous, charretting provides an opportunity to clarify objectives and expectations with sponsors. SAP highlights the importance of resolving uncertainties early to avoid misalignment later in the process.

Incorrect Options:

A. Design Thinking challenges into one:While merging challenges may occur during synthesis, it is not the primary objective of charretting.

B. Speed up the synthesis phase:Charretting is not specifically designed to accelerate synthesis but rather to foster collaboration and clarity.

The brain dump exercise is a common technique in SAP Design Thinking workshops to capture initial thoughts and ideas quickly. Running the first minutes in silence is intentional and serves specific purposes. Here’s why the correct answers are A and D:

It prevents discussion in order to lower political barriers (A):Silence ensures that all participants contribute without being influenced by dominant voices or hierarchical dynamics. SAP emphasizes creating an inclusive environment where everyone feels comfortable sharing their ideas, regardless of their role or position.

A challenge-related comment would influence the divergent perspectives (D):Early comments can unintentionally steer the group toward specific ideas or solutions, limiting creativity. SAP advocates for maintaining divergent thinking during the brain dump phase to encourage a wide range of perspectives and ideas.

Incorrect Options:

B. It helps to stay away from the solution mode:While staying in exploration mode is important, the primary reason for silence is to prevent premature convergence and political barriers, not specifically to avoid solution mode.

C. It ensures that all participants focus on the topic:While focus is important, silence is primarily used to reduce bias and hierarchy, not to enforce topic adherence.

Open-ended interview questions are designed to encourage participants to share detailed, thoughtful responses rather than providing simple "yes" or "no" answers. These types of questions are particularly valuable in the Empathize phase of Design Thinking, where the goal is to deeply understand user experiences, challenges, and needs. Here’s a detailed explanation of why the correct answer is D:

Why this is incorrect:This is a closed-ended question because it prompts a specific response ("yes" or "no") and limits the participant's ability to elaborate. It also introduces bias by suggesting a particular solution (displaying the user profile on the left).