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The Dynamic Layout of a WalkMe ShoutOut in the Editor is composed of three layers: theFrame,Canvas, andWidget. TheFramedefines the outer structure and positioning of the ShoutOut (e.g., size and placement on the screen). TheCanvasis the content area where text, images, or buttons are placed. TheWidgetincludes interactive elements, such as the call to action button or close button, that users can interact with. These layers work together to create a customizable and visually appealing ShoutOut.

The other options are incorrect:

Z-index(C) is a CSS property that controls stacking order, not a layer of the ShoutOut’s layout.

Player(E) refers to the WalkMe Player, which delivers content but is not part of the ShoutOut’s internal structure.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts):

“The Dynamic Layout of a ShoutOut consists of three layers: the Frame, which sets the structural boundaries; the Canvas, which holds the content; and the Widget, which includes interactive components like buttons.”

The courseAdvancing Your Skills in Building WalkMe Solutionselaborates:

“When designing ShoutOuts, understand the Dynamic Layout’s three layers—Frame, Canvas, and Widget—to effectively customize appearance and functionality for user engagement.”

Options A, B, and D are the correct layers of a ShoutOut’s Dynamic Layout.

The issue is that users starting the Smart Walk-Thru mid-process are forced to begin at the first step,indicating a lack ofStart Points. Start Points define multiple entry points for a Smart Walk-Thru, allowing it to begin at different steps based on the user’s current page or context (e.g., a mid-process page). Adding Start Points for relevant pages or elements ensures the Smart Walk-Thru starts at the appropriate step, improving the user experience.

The other options are incorrect:

Splits(A) handle alternate paths, not entry points.

Wait For Conditions(B) pause steps, not control starting points.

A Goal(D) tracks completion but doesn’t affect where the flow starts.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Start Points allow Smart Walk-Thrus to begin at different steps based on user context, such as their current page, preventing users from restarting at the first step.”

The courseGetting Started with Building WalkMe Solutionsadvises:

“If users starting a Smart Walk-Thru mid-process are sent to the first step, add Start Points to enable context-aware entry at relevant steps.”

Option C, Start Points, is the missing component.

To display a Launcher on every product page, the Current URL rule must target the common pattern in the product page URLs. The example URLs share the segment “/product,” which uniquely identifies product pages. Using the ruleCurrent URL > contains > /productensures the Launcher appears on all pages with “/product” in the URL, following best practices for specificity and flexibility. This approach avoids overly broad or restrictive rules and accommodates potential URL variations.

The other options are incorrect:

is like > shopme.walkme.com/product(A) is too specific, missing subpaths like “/taylor-swift-1989/.”

is like > walkme.com(B) is too broad, matching non-product pages.

contains > shopme.walkme.com(D) is also too broad, including non-product pages on the domain.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.9: URL Rules):

“For URL-based rules, use ‘contains’ with a unique URL segment (e.g., ‘/product’) to target specific page types, ensuring flexibility and accuracy for dynamic URLs.”

The courseGetting Started with Building WalkMe Solutionsadvises:

“When targeting pages like product pages, use ‘Current URL contains’ with a distinctive segment like ‘/product’ to capture all relevant pages without including unrelated ones.”

Option C is the best URL rule for the Launcher.

ASmart Walk-Thru Goalis a defined outcome that measures the success of a Smart Walk-Thru in guiding users to complete a specific process or action (e.g., submitting a form, reaching a page). Goals are tracked in WalkMe Insights to evaluate the Smart Walk-Thru’s effectiveness, providingmetrics like completion rates and identifying where users succeed or drop off. This helps Builders optimize guidance to improve user adoption and process completion.

The other options are incorrect:

Option Adescribes step-level tracking, not Goals, which focus on the overall process outcome.

Option Crefers to initiation tracking, not Goals.

Option Dis too narrow, as Goals measure process completion, not just viewing the last step.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Smart Walk-Thru Goals track the effectiveness of guidance by measuring whether users complete the intended process or action, providing insights into adoption and success rates.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Define Goals in Smart Walk-Thrus to monitor how effectively they help users achieve key actions, using Insights to analyze completion and optimize the flow.”

Option B accurately describes a Smart Walk-Thru Goal.

In the WalkMe Editor, the small ghost icon is a tool used when customizing Launchers to make them invisible by setting their colors to fully transparent. This feature is particularly useful for creating invisible Launchers that overlay and block interaction with specific UI elements without being visible to users. By clicking the ghost icon, the Launcher’s colors (background, border, etc.) are automatically set to transparent, ensuring it blends seamlessly into the webpage while still functioning as an interactive element.

The other options are incorrect:

Adding animations(A) is handled through other customization settings, not the ghost icon.

Adjusting the size(B) is done via resizing controls, not the ghost icon.

Changing the shape(C) is managed through shape settings, not transparency.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):

“The ghost icon in the WalkMe Editor’s Launcher customization panel sets all colors of the Launcher to fully transparent, creating an invisible Launcher. This is ideal for scenarios where the Launcher needs to block interaction with an underlying element without being visible.”

The courseAdvancing Your Skills in Building WalkMe Solutionsnotes:

“To create an invisible Launcher, use the ghost icon to automatically apply transparency to all color settings, ensuring the Launcher is undetectable to users while maintaining its functionality.”

Option D correctly describes the purpose of the ghost icon.

In WalkMe, adding items to the user-facing Menu via the Menu Organizer does not automatically publish them to Production. After adding and saving items in the Menu Organizer, Builders mustmanually publishthe changes to the Production environment using the WalkMe Editor’s publish feature. This ensures that only reviewed and tested content is deployed, maintaining control over what end users see.

The other options are incorrect:

Option Ais wrong because adding items requires manual publishing.

Option Bis incorrect, as renaming doesn’t trigger publishing.

Option Dis false, as saving in the Menu Organizer doesn’t publish to Production.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.5: WalkMe Menu):

“After adding items to the Menu Organizer and saving changes, manually publish the updated Menu to Production using the Editor’s publish feature to make it available to end users.”

The courseGetting Started with Building WalkMe Solutionsstates:

“To deploy Menu changes, add and save items in the Menu Organizer, then manually publish them to Production to ensure controlled deployment.”

Option C correctly describes the publishing process.

The issue described is that users struggle to navigate to the correct page for transferring money, but once there, they can complete the forms without errors. AShuttleis the most appropriate WalkMe solution, as it directly addresses navigation challenges by guiding users from any page to the specific target page (e.g., the money transfer page) via a clickable link or button. Shuttles are designed to simplify navigation, making them ideal for this use case where the primary pain point is finding the right page.

The other options are less suitable:

Resource(A) provides detailed instructions, but the issue is navigation, not understanding the process.

SmartTips(C) offer field-level guidance, which is unnecessary since users already know how to fill out the forms.

ShoutOut(D) is for announcements and doesn’t directly solve the navigation problem.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.7: Shuttles):

“Shuttles are designed to guide users to a specific page or section of an application, addressing navigation challenges by providing a direct path to the target location.”

The courseGetting Started with Building WalkMe Solutionsstates:

“For scenarios where users struggle to find the correct page, such as initiating a process like a money transfer, a Shuttle is the most effective tool to direct them to the destination.”

Option B, a Shuttle, best addresses the navigation issue.

All Smart Walk-Thrus require two mandatory components to function effectively:

Start Points(A): Define where and when a Smart Walk-Thru begins, ensuring it triggers appropriately (e.g., on a specific page or action).

Goals(B): Measure the success of the Smart Walk-Thru by tracking whether users complete the intended process, providing critical analytics in Insights.

The other options are not mandatory:

Splits(C) are optional for handling alternate paths, not required for all Smart Walk-Thrus.

Automation(D) is an optional feature for automating user actions, not essential.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Every Smart Walk-Thru must include Start Points to define initiation conditions and Goals to track process completion, ensuring functionality and measurable outcomes.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Smart Walk-Thrus require Start Points to control when they begin and Goals to evaluate their effectiveness, forming the foundation of any guided process.”

Options A and B are the mandatory components.

WalkMe Launchers are on-screen elements that can be configured to trigger actions or content, such as Smart Walk-Thrus, Resources, or Shuttles. A key feature of Launchers is their ability to be customized for visibility and positioning, including the option to make them “invisible” by adjusting transparency settings. This makes them ideal for temporarily covering a problematic UI element without requiring code changes to the underlying website. By placing an invisible Launcher over the unwanted UI element, the Builder can block user interaction with it, effectively “hiding” it until developers can remove it.

The other options are less effective for this use case:

A mandatory field Launcheris not a standard WalkMe feature; Launchers are not tied to form validation or mandatory fields.

A Resource to a support articleprovides information but doesn’t prevent users from interacting with the confusing UI element.

A Mini Menuis a navigational tool for accessing content and cannot cover or hide a UI element.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):

“Launchers can be customized to be fully transparent using the ghost icon in the WalkMe Editor, allowing them to overlay and block interaction with specific UI elements without being visible to the end user. This is useful for temporarily disabling problematic elements.”

The courseAdvancing Your Skills in Building WalkMe Solutionsnotes:

“In scenarios where a UI element causes confusion and cannot be removed immediately, an invisible Launcher can be placed over the element to prevent user interaction, serving as a temporary workaround.”

Option D is the correct solution, as it directly addresses the need to make the UI element inaccessible without requiring development resources.

Behavior Based Segmentation in WalkMe allows content to be targeted to users based on their past interactions with the platform, such as completing a Smart Walk-Thru, clicking a specific element, or using a particular feature. This is ideal for delivering personalized content to users who have demonstrated specific behaviors. Playing a ShoutOut only to users who have already used a specific feature (e.g., to gather feedback or promote advanced functionality) is a prime example of Behavior Based Segmentation, as it leverages user interaction history to tailor the experience.

The other options are better suited to other segmentation types:

Option A(Finance Team members) relies on User Role or Department segmentation, not behavior.

Option C(users in the US and Italy) uses Geographic Location segmentation.

Option D(all users) does not require segmentation, as it targets everyone.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.3: Segmentation):

“Behavior Based Segmentation targets users based on their interactions with WalkMe content or website elements, such as completing a process or using a feature. This is useful for delivering tailored content, like ShoutOuts, to users with specific behavioral patterns.”

The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:

“Use Behavior Based Segmentation to engage users who have performed specific actions, such astriggering a ShoutOut for users who have completed a feature-related Smart Walk-Thru, to enhance adoption or collect targeted feedback.”

Option B is the best use case for Behavior Based Segmentation.