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Certified Implementation Specialist-Human Resources Questions and Answers

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Questions # 1:

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Options:

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

Answer

Explanation

[Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ManageRoles.html, , , ]

Questions # 2:

When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

Options:

Form [sys_ui_form]

Metric Result [asmt_metric_result]

Question Answer [question_answer]

HR Case [sn_hr_core_case]

Answer

Explanation

[Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/employee-form-configuration.html, , , ]

Questions # 3:

The ServiceNow SIM methodology is based around what generic methodologies?

Options:

Waterfall and Rapid Application Development (RAD)

Agile and Waterfall

Prince

Scrum and XP

Answer

Explanation

[Reference: https://community.servicenow.com/community?id=community_question&sys_id=1dc44be9dbd8dbc01dcaf3231f96198c, , , ]

Questions # 4:

How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

Options:

All employees will see the same information

Client roles automatically limit what is visible to employees

Using User Criteria

Using HR Criteria

Answer

Explanation

[Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/task/CreateModHRContType.html, , , ]

Questions # 5:

What role is required, at a minimum, to view confidential HR Profile data?

Options:

HR Admin [sn_hr_core.admin]

HR Basic [sn_hr_core.basic]

LE Admin [sn_hr_le.admin]

HR Manager [sn_hr_core.manager]

Answer

Explanation

[Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/concept/c_HRProfileSecurity.html, , , ]

Questions # 6:

How does ServiceNow know which HR Template to use on an HR Case?

Options:

The HR Template is referenced on the HR Service record.

The HR Template is referenced on the record producer form.

Each COE has a specific HR Template.

The HR Template is selected directly on the Catalog item.

Answer

Explanation

[Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-task-template.html, , , ]

Questions # 7:

If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

Options:

the activity must be manually closed by the HR professional

the Lifecycle Event will be canceled

the activity must be manually closed by the Subject person

the activity will be skipped

Answer

Explanation

[Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-lifecycle-event-activity.html, , , ]

Questions # 8:

What are the key differentiators between an HR Profile record and a User record? (Choose three.)