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In a baseline ServiceNow instance, the available domain types include Primary, TOP, and Customer. These domain types are part of the domain hierarchy that ServiceNow uses to organize data, processes, and administrative tasks within the platform.

•Primary: This is the main domain where the instance is initially set up. It’s the starting point for the domain hierarchy and typically contains the core configurations and settings for the instance.

•TOP: The TOP domain is the highest level in the domain hierarchy, above all other domains. It is used for defining global processes and settings that can be inherited by lower-level domains.

•Customer: Customer domains are created to represent individual customers or tenants in a multi-tenancy environment. Each customer domain can have its own unique configurations, processes, and data that are separate from other domains.

The concept of MSP (Managed Service Provider) and Vendor domains are not standard domain types in a baseline instance but can be configured as part of a domain separation strategy to cater to specific business needs. The ServiceNow documentation provides detailed information on domain separation, including the types of domains and how they are used within the platform. Domain separation allows organizations to maintain data privacy and process customization across different business entities within a single instance of ServiceNow.

In ServiceNow, even though the Inbound Actions table has a domain field, records in this table should all be placed in the Global domain. This is because inbound actions, such as inbound email actions, are designed to be accessible across the entire platform, regardless of the specific domain. By placing these records in the Global domain, ServiceNow ensures that the actions can be executed and managed universally, without domain-specific restrictions.

For example, if an inbound email action creates an incident, the system creates the incident in the same domain as the user in the Caller field. If that user is not in the User [sys_user] table, the incident is placed in the Global domain1.

This approach maintains the integrity and accessibility of inbound actions across the platform.

1: ServiceNow Inbound Email Actions Documentation

In ServiceNow, domain separation is used to segregate data, processes, and administrative tasks into logical groupings called domains. This allows for control over data visibility and operations within an instance. When it comes to data visibility:

•Domain X: A user in Domain X will definitely have visibility to their own domain, as this is the primary context in which they operate1.

•Child domains of Domain X: Users can view data in their home domain (Domain X) and any child domains of that home domain. This is because child domains inherit permissions and visibility from their parent domains, allowing users in a parent domain to see data in the child domains1.

However, users do not have access to data present in their parent domains or other unrelated domains by default. The primary domain and default domain are typically reserved for global or top-level administrative purposes and are not automatically visible to users in customer domains unless specific permissions are granted12.

It’s important to configure domain separation carefully to ensure that users have the appropriate level of access to data necessary for their roles while maintaining the security and integrity of the data across the instance31.

The TOP domain in ServiceNow’s domain separation model serves as the core data domain and the parent domain for the mapping diagram. This is because the TOP domain is typically owned by the service provider and has control over all other sub-domains within the instance1. It is the highest level in the domain hierarchy and is responsible for the global rules, processes, and administrative tasks that affect all sub-domains1. The instance administration is given to the global and top domains, with the global domain setting the overarching rules and the top domain managing the specifics for each sub-domain1.

Domain separation in ServiceNow is a mechanism to separate data, processes, and administrative tasks into logical groupings called domains. This allows for control over several aspects of this separation, including absolute data segregation between business entities, customization of business process definitions, user interfaces for each domain, and maintenance of some global processes and global reporting within a single instance2.

In summary, the TOP domain’s primary purpose is to act as the core data domain, providing a foundation for domain separation and ensuring that the service provider can effectively manage and control the entire domain structure within the ServiceNow instance.

In ServiceNow, domain separation allows for the segregation of data, processes, and administrative tasks into logical groupings called domains. Within these domains, you can create specific business logic that is unique to each domain. The business logic that can be created in a domain includes:

•Business Rules: These are server-side scripts that execute when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to apply business logic across all applications within a domain1.

•Email Notifications: These can be configured to respond to various events within a domain and can be set up to target users within specific domains. This allows for domain-specific communication strategies2.

•Script Includes: These are reusable server-side scripts that can be included in other scripts. Script includes can be used to store common functions or classes that are applicable to the domain-specific business logic3.

UI Policies and UI Scripts, while they can be part of the user interface customization in a domain-separated environment, are not considered business logic in the context of this question. UI Policies dynamically change information on a form and UI Scripts can add JavaScript to forms. However, they do not define the underlying business logic like Business Rules, Email Notifications, and Script Includes do.

For further details and best practices regarding domain separation and the creation of business logic within domains, you can refer to the ServiceNow documentation and resources provided23.

Setting up a domain contains relationship is a good practice to allow Service Providers to view all customer data. This approach leverages ServiceNow’s domain separation capabilities, which enable data segregation and access control across different domains. By configuring a domain contains relationship, you can ensure that Service Providers have the necessary visibility into customer data while maintaining proper data governance and security.

References:

•ServiceNow Domain Separation Documentation

•ServiceNow Knowledge Base Article

Visibility in ServiceNow can be granted to users through Group Membership and Role.

•Group Membership: Users can be assigned to specific groups, and these groups can be granted visibility to certain records or functionalities within ServiceNow. This method allows for efficient management of user permissions based on their group affiliations.

•Role: Roles define a set of permissions that can be assigned to users. By assigning roles to users, administrators can control what users can see and do within the platform. Roles are a fundamental part of access control in ServiceNow.

References:

•ServiceNow User Criteria and Access Control

•ServiceNow Group Management

When the system property csm_auto_account_domain_generation is set to True, it specifies that a new domain is created automatically and placed under the TOP domain whenever a new account in the Customer Service application is created. If the ‘parent’ field on the account form is populated and a new record is inserted, it creates that account as a subdomain of the parent. This property is particularly relevant in domain-separated environments, ensuring that new account records are properly organized within the domain hierarchy2.

To assign a user record to a specific domain other than the one based on their company, you should use the “Managed Domain” option and set their domain field to the desired domain. This method allows administrators to manually assign a user to a different domain, ensuring that the user has the appropriate access and permissions within that domain.

References:

•ServiceNow Documentation on Domain Separation explains how to set the domain for a user.

•ServiceNow Developer Documentation provides detailed information on domain separation and managing domains.

To extend a data-separated base table and ensure that the table extension is also data-separated, you must add the sys_domain, sys_overrides, and Domain Path fields. This ensures that the new table inherits the domain separation properties of the base table, maintaining data integrity and security across different domains.

•sys_domain: This field references the Domain table and is essential for domain separation.

•sys_overrides: This field is used to manage overrides in the domain-separated environment.

•Domain Path: This field helps in maintaining the hierarchical structure of domains.

References:

•ServiceNow Domain Separation Documentation

•ServiceNow Knowledge Base Article