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The following is the correct answer for the drag and drop question:

Administrator -> Performs all desktop, session, and pool-related operation.

Inventory Administrator -> Performs all administrative functions and applies to an Access Group.

Local Administrator -> No rights to manage Cloud Pod or the Global Data Layer.

Predefined Administrator Roles (vmware.com)

The predefined administrator roles in Horizon console are designed to provide different levels of access and control over the Horizon environment. Each role has a set of privileges that grant the ability to perform specific actions or view certain information. You can assign these roles to users or groups on the root access group, which gives them access to all inventory objects in the system, or on a specific access group or federation access group, which limits their scope to the objects within that group. You cannot modify the predefined roles, but you can create custom roles by selecting individual privileges.

The Administrator role is the most powerful role in Horizon console. It allows the user to perform all administrative operations, including creating and managing desktop pools, sessions, farms, applications, global settings, and other administrators. In a Cloud Pod Architecture environment, this role also enables the user to configure and manage a pod federation and manage remote pod sessions. The Administrator role on the root access group is equivalent to a super user role, as it gives full access to everything in the system. Therefore, you should assign this role to a limited number of users.

The Inventory Administrator role is similar to the Administrator role, but it applies only to an access group. This means that the user can perform all administrative functions on the inventory objects that belong to that access group, such as desktop pools, farms, applications, and sessions. However, the user cannot manage global settings or other administrators. This role is useful for delegating administration of specific resources to different users or groups.

The Local Administrator role is a restricted version of the Inventory Administrator role. It applies only to an access group and does not grant any rights to manage Cloud Pod Architecture features or the Global Data Layer. This means that the user can only manage local inventory objects within that access group, such as desktop pools, farms, applications, and sessions. This role is suitable for administrators who do not need to access or modify global settings or cross-pod resources.

The Help Desk Administrator role is a specialized role that allows the user to perform desktop and application actions for troubleshooting and support purposes. These actions include shutting down, resetting, restarting, logging off, disconnecting, and sending messages to users’ desktops or applications. The user can also perform remote assistance actions such as ending processes or viewing system information for a user’s desktop or application. The user cannot create or modify any inventory objects or settings with this role.

References :=

Some possible references are:

Predefined Administrator Roles

Assigning Administrator Roles

Understanding Roles and Privileges

To improve the user experience when using Application Profiler from Dynamic Environment Manager to create application-specific user defined settings, the administrator can configure exclusions to filter out unnecessary folders and registry entries. Exclusions are rules that specify which file system or registry locations are not included in the Flex configuration file. Exclusions can reduce the size of the Flex configuration file and the profile archive, and improve the performance of the application profiling and synchronization processes12.

The other options are not valid or effective because:

Changing the default save path does not affect the size or content of the Flex configuration file or the profile archive. It only changes where the files are stored on the local machine3.

Using Deepest Registry Path does not reduce the size of the Flex configuration file or the profile archive. It only changes how the registry locations are displayed in the Application Profiler interface4.

There is no such thing as Cloud Entitlements in Dynamic Environment Manager. The correct term is Global Entitlements, which are used in Cloud Pod Architecture to entitle users to desktops or applications across multiple pods5.

References := 1: VMware Dynamic Environment Manager Application Profiler Administration Guide: Filtering and Optimizing the Analysis Details 2: VMware Dynamic Environment Manager Application Profiler Administration Guide: Exclusions 3: VMware Dynamic Environment Manager Application Profiler Administration Guide: Advanced Configuration of Application Profiler 4: VMware Dynamic Environment Manager Application Profiler Administration Guide: Editing the Flex Configuration File 5: VMware Horizon 8 Documentation: Understanding Global Entitlements in Cloud Pod Architecture

To access the settings and status of a pool in VMware Horizon, an administrator would navigate to the Inventory > Desktops section of the Horizon Console. By selecting a specific pool, the administrator can view detailed information in the Summary section, including Pool Settings and the status of the image used during the pool's deployment, providing insights into the pool's configuration and operational status.

The minimal level of Horizon Console access that the IT support center would need to help with Horizon desktop user issues is the Help Desk Administrators role. This role allows the IT support center to view and troubleshoot user sessions, reset user passwords, send messages to users, and perform other help desk tasks. The Help Desk Administrators role can be assigned to users or groups on any access group that contains the desktop pools or farms that the IT support center needs to support.

The other options are not the minimal level of Horizon Console access for this scenario:

Local Administrators: This role allows full administration rights on a specific access group and its sub-access groups. This role can perform all the tasks of the Help Desk Administrators role, as well as create, edit, and delete desktop pools, farms, applications, entitlements, and other objects. This role is more than what the IT support center needs to help with user issues.

Global Help Desk Administrators: This role allows full administration rights on all access groups in the Horizon environment. This role can perform all the tasks of the Local Administrators role, as well as create, edit, and delete access groups and global entitlements. This role is more than what the IT support center needs to help with user issues.

Inventory Administrators: This role allows limited administration rights on a specific access group and its sub-access groups. This role can view and manage desktop pools, farms, applications, entitlements, and other objects, but cannot create or delete them. This role can also perform some help desk tasks, such as viewing user sessions and sending messages to users, but cannot reset user passwords or troubleshoot sessions. This role is not sufficient for what the IT support center needs to help with user issues.

Administrators: This role allows full administration rights on all access groups in the Horizon environment, as well as global settings, licensing, roles and permissions, events configuration, and other system-wide settings. This role can perform all the tasks of the other roles, as well as configure and manage the Horizon infrastructure. This role is more than what the IT support center needs to help with user issues.

References: Understanding Permissions and Access Groups and [VMware Horizon 8.x Professional Course]

Collaboration is a feature that allows users to invite other users to join an existing Windows or Linux remote desktop session with both screen sharing and audio out features enabled. A remote desktop session that is shared in this way is called a collaborative session. The user that shares a session with another user is called the session owner, and the user that joins a shared session is called a session collaborator. A Horizon administrator must enable the Session Collaboration feature for the desktop pool or farm that contains the remote desktops that support collaboration.

One of the requirements to enable Session Collaboration is to use the VMware Blast display protocol for the remote desktops. VMware Blast is a protocol that provides high-performance, high-quality graphics and multimedia delivery over LAN or WAN networks. VMware Blast supports Session Collaboration by allowing multiple users to view and interact with the same remote desktop session simultaneously. Other display protocols, such as PCoIP or RDP, do not support Session Collaboration and will not allow users to share or join collaborative sessions.

Therefore, to enable Session Collaboration in the VMware Horizon environment, the administrator needs to use the BLAST protocol as a requirement. References: Configuring Session Collaboration, Sharing Remote Desktop Sessions, and [VMware Horizon 8.x Professional Course]

In VMware Horizon, the Pre-Launch feature allows for the initiation of applications immediately after user authentication, reducing the launch time of frequently used applications. By editing the application pool settings and enabling the Pre-Launch option, administrators can improve user experience by having critical applications ready as soon as the authentication process is completed.

To expand a Writable Volume in VMware Horizon, the administrator needs to navigate to the Volumes > Writables section in the Horizon Console, select the specific volume, and choose the option to update or expand the writable volume. The new size specified must be at least 1GB larger than the current size to ensure there is enough space for the expansion process and to accommodate the growth of user data.

Configuring BLAST Bandwidth Profiles involves setting quality, maximum session bandwidth, and frame rate controls. This can be effectively managed using Horizon Smart Policies within VMware's Dynamic Environment Manager (DEM), which allows administrators to create contextual policies that dynamically adapt to the end-user's environment. Alternatively, Group Policy Objects (GPOs) can be used to manually set these configurations across the desktop environment, providing a more static approach to enforcing these settings.