Pass the WGU Courses and Certificates Information-Technology-Management Questions and answers with ExamsMirror

Primary Elements of Information Infrastructure:

Business Continuity Plans (BCP): Ensure that critical business operations continue during and after a disruption.

Disaster Recovery Plans (DRP): Focus on restoring IT systems and data after a disaster.

Backup and Recovery Plans: Protect against data loss and enable data restoration after failures.

Why Other Options Are Incorrect:

Option B (Augmentation plans): Not a standard element of information infrastructure.

Option C (Authentication plans): Authentication is part of security protocols, not infrastructure support.

References:

IT Continuity and Disaster Recovery Frameworks – ISO 22301

Backup and Recovery Best Practices – NIST

The Operating layer is responsible for the execution of business processes, organizational structures, and compensation strategies. This layer ensures that the strategies defined at the corporate and strategic levels are effectively implemented. It focuses on operational management, workforce incentives, and aligning business activities with organizational goals.

References:

Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business Press.

Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance.

SNMP (Simple Network Management Protocol) is used for monitoring and managing network devices such as routers, switches, and servers. It allows administrators to gather network performance data and configure devices remotely.

References:

Stallings, W. (2013). Foundations of Modern Networking. Pearson.

Increased Carbon Emissions:

Technology relies on electricity, often generated from fossil fuels, leading to higher carbon emissions.

The production, transportation, and disposal of electronic devices contribute to the carbon footprint.

Increased Energy Consumption:

Expanded use of technology leads to higher energy demands for operating servers, cooling data centers, and powering devices.

The rise of 24/7 technology operations has amplified global energy consumption.

Why Other Options Are Incorrect:

Option A: The lifespan of technology tends to shorten due to rapid advancements and planned obsolescence.

Option C: While more devices are purchased, this does not directly indicate an ecological result.

Option D: Electronic waste has increased, not decreased, due to growing technology adoption and lack of recycling initiatives.

References:

"Technology and Environmental Sustainability" – UN Environment Programme

IT Sustainability Guidelines, Green IT Framework

Understanding Autonomous Agents:

An autonomous agent is a software entity capable of performing tasks on behalf of a user independently.

It employs knowledge of the user’s goals and adapts to achieve them.

Examples of Autonomous Agents:

Examples include shopping bots, automated trading systems, and decision-making software.

Why Other Options Are Incorrect:

Option A (Information of Everything): Refers to interconnected data but not software entities.

Option B (Virtual assistant): Virtual assistants interact with users but are not fully autonomous.

Option D (Ambient digital experience): Refers to seamless digital interaction, not task automation.

References:

"Autonomous Agents in AI Systems" – IEEE

Adaptive Software and Autonomous Agents – AI Journal

Lifecycle Stage Overview in ITIL:The Service Design (SD) stage in ITIL focuses on creating and refining services and procedures that meet business requirements. It involves planning and designing new or updated services to ensure alignment with strategic business objectives.

Core Objectives of Service Design:

Designing services and processes to deliver high-quality outcomes.

Ensuring services are cost-effective, scalable, and aligned with the business's technical and operational requirements.

Key Elements of Service Design:

Service catalog management.

Capacity, availability, and continuity planning.

Service level management.

Incorrect Options Analysis:

Service Transition (ST): Focuses on moving new or changed services into operation, not designing them.

Service Strategy (SS): Involves defining the organization's strategic approach, not the specifics of service creation.

Service Operation (SO): Manages day-to-day operations of IT services, focusing on stability and efficiency.

References and Documents of Information Technology Management:

ITIL Foundation: Axelos (2019).

ITIL 4 Service Design Best Practices Guide (Axelos Publications).

RFID Tagging Benefits in Supply Chain Management:

Unique Product Identifier: RFID tags provide a unique identifier for each product, enabling precise tracking and inventory management.

Product Tracking: RFID tags allow continuous tracking of products throughout their journey in the supply chain, from manufacturing to delivery.

Why Other Options Are Incorrect:

Option A: While RFID can streamline certain activities, it does not automate the entire supply chain.

Option D: RFID is not designed to discard incorrect or incomplete information but rather to provide accurate tracking.

References:

RFID in Supply Chain Management – IEEE

"Enhancing Supply Chain Visibility with RFID" – Gartner

In a bus topology, all devices share a single central cable (backbone). If this cable fails, the entire network becomes inoperable. This topology is simple and cost-effective but lacks redundancy.

References:

Tanenbaum, A. S. (2011). Computer Networks. Pearson Education.

Design Phase in SDLC:

During the design phase, detailed descriptions of system features and operations are developed. This includes creating architectural diagrams, prototypes, and technical specifications.

Key Activities in the Design Phase:

Translating business requirements into technical blueprints.

Defining user interfaces, workflows, data structures, and system behavior.

Incorrect Options Analysis:

B. High-level strategy and goals: Refers to the planning phase.

C. Requirements identification: Part of the analysis phase.

D. Refining project goals: Occurs during analysis, not design.

References and Documents of Information Technology Management:

"System Design Practices in SDLC" (TechRepublic).

ITIL Technical Design Framework (Axelos).

Definition of Information Privacy Policy:

An Information Privacy Policy explains how an organization collects, uses, discloses, and manages customer or client data.

It addresses data protection, compliance with legal requirements (e.g., GDPR, HIPAA), and organizational transparency.

Purpose of an Information Privacy Policy:

Ensures customers know how their personal data is handled.

Builds trust and promotes ethical data usage practices.

Incorrect Options Analysis:

Email Privacy: Covers email communications but not broader data practices.

Social Media: Focuses on employee behavior on social platforms, not customer data.

Acceptable Use: Addresses general IT use policies, not specifically data privacy.

References and Documents of Information Technology Management:

General Data Protection Regulation (GDPR) Documentation.

ISO/IEC 27018: Cloud Privacy Framework (ISO Standards).

ITIL Foundation: Privacy Management in Service Design (Axelos Publications).