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Questions # 11:

Determine whether the following statement is true or false:

Immunization programs are a direct means of reducing health plan members’ needs for healthcare services and are typically cost-effective.

Options:

A.

True

B.

False

Questions # 12:

Maxwell Midler’s health plan operates a drug formulary that includes a typical three-tier copayment structure with required copayments of $5, $10, and $25. Mr. Midler recently filled a prescription for a $75 drug that was not included in the formulary. According to the plan’s formulary copayment structure, the amount that Mr. Midler was required to pay for his prescription was

Options:

A.

$5

B.

$10

C.

$25

D.

$75

Questions # 13:

As a follow-up to a performance improvement plan for member services, the Stellar Health Plan conducted an evaluation of the success of the plan. Stellar conducted its evaluation as the plan was being carried out. The evaluation focused on specific activities and assessed the relative importance of those activities to the plan as a whole. This information indicates that Stellar’s evaluation of the plan was both

Options:

A.

concurrent and formative

B.

concurrent and summative

C.

retrospective and formative

D.

retrospective and summative

Questions # 14:

Accreditation is intended to help purchasers and consumers make decisions about healthcare coverage.

The following statements are about accreditation. Select the answer choice containing the correct statement.

Options:

A.

At the request of health plans, accrediting agencies gather the data needed for accreditation.

B.

Most purchasers and consumers review accreditation results when making decisions to purchase or enroll in a specific health plan.

C.

Accreditation is typically conducted by independent, not-for-profit organizations.

D.

All health plans are required to participate in the accreditation process.

Questions # 15:

Increased demands for performance information have resulted in the development of various health plan report cards. With respect to most of the report cards currently available, it is correct to say

Options:

A.

that they are focused primarily on health maintenance organization (HMO) plans

B.

that they are based on data collected for the Health Plan Employer Data and Information Set (HEDIS) 3.0

C.

that they are used to rank the performance of various health plans

D.

all of the above

Questions # 16:

The Harbor Health Plan’s formulary policy encourages network pharmacists who are asked to fill a prescription for a costly, brand-name drug to dispense a different chemical entity within the same drug class in order to reduce costs. This type of drug substitution is referred to as

Options:

A.

generic substitution, and prescriber approval is not required

B.

generic substitution, and prescriber approval is always required

C.

therapeutic substitution, and prescriber approval is not required

D.

therapeutic substitution, and prescriber approval is always required

Questions # 17:

The Hall Health Plan gathered objective clinical information about the recommended uses and dosages of angiotensin-converting enzyme (ACE) inhibitors and presented the information to network providers to illustrate the appropriate use of these frequently prescribed and expensive drugs. This information indicates that Hall most likely educated its network providers through the use of

Options:

A.

detailing

B.

cognitive services

C.

counter detailing

D.

drug efficacy study implementation (DESI)

Questions # 18:

In order to be effective, a clinical pathway must improve quality and decrease costs.

Options:

A.

True

B.

False

Questions # 19:

Occasionally, employers combine workers’ compensation, group healthcare, and disability programs into an integrated product known as 24-hour coverage. One true statement about 24-hour coverage is that it typically

Options:

A.

increases administrative costs

B.

requires plans to maintain separate databases of patient care information

C.

exempts plans from complying with state workers’ compensation regulations

D.

allows plans to apply disability management and return-to-work techniques to nonoccupational conditions

Questions # 20:

Readiness is an important consideration for the development of health promotion programs. Readiness refers to

Options:

A.

the availability of previously established health promotion programs to an health plan’s members through employers, providers, or community service agencies

B.

the appropriateness of a program’s educational approach, given the language, literacy level, and cultural sensitivities of the target population

C.

a member’s level of knowledge about existing health risks and problems and the member’s ability and willingness to adopt new health-related behaviors

D.

a member’s access to information technology, such as a video cassette recorder, a computer, or the Internet

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