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ACSP Certification
9L0-415
OS X Support Essentials 10.9 Questions and Answers

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Questions # 1:

In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder? (Select 2)

Options:

WebDAV

FTP

DFS

SMB

AFP

Answer

D, E

Questions # 2:

Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?

Options:

If the corporate VPN server supports DNSSEC

If the corporate VPN server supports PPPoE

If the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec

If network protocols will be encapsulated by the corporate VPN server

Answer

Questions # 3:

In OS X, which is a valid method to reset permissions and ACLs on a home folder to their default settings?

Options:

Start the computer from the OS X Recovery partition, open Terminal from the Utilities menu, enter resetpassword at the prompt, select the system volume and the user account, and click Reset.

Open Disk Utility from the Utilities folder on the startup volume, select the volume with the home folder, and click Repair Permissions.

Select the user home folder in the Finder, choose Get Info, choose Reset Permissions from the action pop-up menu, and authenticate as the user.

Start the computer from the OS X Recovery partition, select Password Reset from the OS X Utilities window, select the system volume and the user account, and click Reset.

Answer

Questions # 4:

You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

Options:

Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.

At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.

Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.

At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple ID. Enter the user's Apple ID, and then reset the user account password.

Answer

Questions # 5:

You enable Stealth Mode on an OS X Mountain Lion computer's firewall. How does this affect the computer's behavior?

Options:

The Mac will not register any services that are offered via Bonjour.

The Mac will not allow outgoing connections for non-approved applications.

The Mac will not respond to incoming connection requests.

The Mac will not respond to diagnostic probes such as ping.

Answer

Questions # 6:

Review the screenshot and answer the question below.

Question # 6

You downloaded an app using Safari. When you try to open the app, you see the message shown above. What is a possible explanation?

Options:

The sandbox into which the app was downloaded by the quarantine system has become corrupted.

The certificate needed to decrypt this app cannot be found in the keychain.

Gatekeeper has recognized that the app was altered after it was signed.

The app was signed using a certificate from an unknown authority.

Answer

Questions # 7:

What is a valid reason to start up a Mac in verbose mode?

Options:

To view the startup process details

To present a command-line login

To display hints for the recovery key for a FileVault 2 volume

To display the firmware password

Answer

Questions # 8:

Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

Options:

Because OS X loads a clean user session on startup only after a shutdown.

Because OS X archives errors from the session to the log only during a shutdown.

Because OS X performs disk checks on startup only after a shutdown.

Because the Mac does a full POST on startup only after a shutdown.

Answer

Questions # 9:

Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

Question # 9

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?

Options:

Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.

Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.

Answer

Questions # 10:

In OS X, Disk Utility can create file archives in which format?