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MAC-16A
ACMT 2016 Mac Service Certification Exam Questions and Answers

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Questions # 1:

Which of the following statements about Guest accounts are true? SELECT THREE.

Options:

Logging out of the Guest User temporarily saves files to the /Users/Guest.

Logging out of the Guest User deletes the Guest User homefolder.

Parental Controls cannot be used on a Guest account.

When FileVault is enabled, the Guest account is limited to the system's default apps.

The Guest account allows others to use the computer temporarily without needing a password.

All features of iCIoud are disabled in the Guest account.

Guest Users cannot make changes to other user accounts, computer settings, or log in remotely.

Answer

B, E, G

Questions # 2:

An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

Options:

Hold the Shift key at start up to Safe Boot.

Start the iMac to OS X Recovery and reinstall OS X.

Hold Command-S to enter single-usermode, then mo

Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.

Answer

Questions # 3:

Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.

Options:

Make sure Show Bluetooth in menu bar is selected in System Preferences.

Press a key on the keyboard to reconnect it with the Mac.

Turn off Bluetooth in the Bluetooth pane of System Preferences.

Turn Wi-Fi off and on.

Check the battery level of the keyboard.

Check Activity Monitor.

Keep wireless devices within 33 feet (10 meters) of the Mac.

Answer

B, E, G

Questions # 4:

On a MacBook Pro (Retina, 13-inch, Late 2013) with no peripherals attached, which of the following are services that are able to be configured in Network Preferences? SELECT THREE.

Options:

FireWire

Thunderbolt Bridge

Bluetooth

Wi-Fi

Ethernet

Antenna

Answer

C, D, E

Questions # 5:

Samuel is attempting to restore his MacBook Air (Mid 2013) from his Time Machine backup using the OS X Recovery system. Although he has restored individual files from the Time Machine backup in the past, he is not given the option to Restore from Time Machine while in Recovery. Which of the following questions might help you isolate the issue for Samuel?

Options:

"How many times did Time Machine complete an incremental backup of the files?"

"Have you seen the little spinning clock in the menu move?"

"In your Time Machine setup, did you exclude any system files?"

"When was the lasttime you used Time Machine to back up your files?"

Answer

Questions # 6:

Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?

Options:

Apple Hardware Test

Activity Monitor

Apple Diagnostics

System Information

Answer

Questions # 7:

Brandon is returning to iPhone after trying a competitor's smart phone. He cannot remember the Apple ID he previously used for Apple services. How do you help?

Options:

Create a new Apple ID at appleid.apple.com.

Send an email to iforgot.apple.com.

Click Find your Apple ID on appleid.apple.com.

Answer the security questions on.

Answer

Questions # 8:

Adam has a MacBook Pro (Retina, 15-inch, Late 2013) that he uses for video editing and graphic design. He explains that after about an hour of use, the machine seems to operate more slowly. The issue gets worse as time goes on until he has to restart the machine. After you ask some probing questions, which of the following tools or techniques would be best to further evaluate the issue?

Options:

Single-user mode

Verbose mode

Console

Activity Monitor

Disk Utility

Answer

D, E

Questions # 9:

William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?

Options:

/Library/Desktop Pictures

/System/Library/Desktop Pictures

/System/Desktop Pictures

/Library/Desktop Pictures

Answer

Questions # 10:

What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)?