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Questions # 1:

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)

Options:

A.

Application Enablement services (CTI proxy)

B.

Session Manager (Voice inbound proxy)

C.

Communication Manager (voice inbound proxy)

D.

APS server (Presence proxy)

Questions # 2:

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.

How would you make an archive of the log files to provide to support personnel?

Options:

A.

Create a ZIP archive of all files in D:\Avaya\Logs\CCT.

B.

The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

C.

Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot

D.

Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

Questions # 3:

When troubleshooting a stand-alone Avaya Aura® Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.

Which tool can you use to capture packets and display a detailed view of the packet data?

Options:

A.

Wireshark

B.

Tcpdump

C.

Avaya Grep

D.

Pscan

Questions # 4:

The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.

Which three types of report output does Avaya Grep generate? (Choose three.)

Options:

A.

Sip Sequence Report

B.

Summary Report

C.

Call Properties Report

D.

Summary Log file

E.

Event Report

Questions # 5:

On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

Options:

A.

Agent Desktop

B.

Database Webadmin

C.

Outbound Campaign Management Tool

D.

Contact Center Multimedia (CCMM) Administration

Questions # 6:

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.

Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

Options:

A.

CSTA/TR87 Call ID

B.

AACC CDN

C.

C.Avaya Aura Media server (AAMS) addresses

D.

Customer telephone number

Questions # 7:

In a SIP environment, which component of the Avaya Aura® Contact Center (AACC) performs call signaling?

Options:

A.

SIP Proxy Server

B.

SIP Gateway Manager

C.

SIP Computer Telephony Integration (CTI)

D.

SIP Redirect Server

Questions # 8:

Trace Control is utility used to manager traces for the Contact Center servers.

Which three statements regarding for the Trace Control Utility are true? (Choose three.)

Options:

A.

The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.

B.

Logging is controlled with the trace Control Utility.

C.

The Trace ControlUtility provides the ability to save trace settings in a .doc format.

D.

The Trace Control Utility canbe accessed from windows > Apps >TraceControl.

Questions # 9:

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

Options:

A.

If a call is queued and an announcement is played, the event will be included in the event column.

B.

The Call-by-Call report can include several reporting intervals.

C.

You can enable Call-by-Call statistics for reports on a per application basis.

D.

The Call ID is the identifier that ties alt information together to produce the complete record for each call.

Questions # 10:

The SIP CTI link between a SIP-enabled Avaya Aura® Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.

Which three objectives does secure communication commonly aim to achieve? (Choose three.)

Options:

A.

Authorization

B.

Public Key

C.

Confidentiality

D.

Integrity

E.

Private Key

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