Avaya Aura® Contact Center Maintenance and Troubleshooting Exam (3313) Practice Test

Questions # 11:

When troubleshooting an Avaya Aura® Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?

Options:

SMMC System Tray > HA Cluster information

SMMC System Tray > Database information

SMMC System Tray > General information

SMMC System Tray > System information

Questions # 12:

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.

Which file contains the most recent TFE logs?

Options:

D:\Avaya\l_ogs\CCMS\CCMS_TFE_1

D:\Avaya\Logs\CCMS_TFE_5

D:\Avaya\Logs\CCMS\TFE_1

D:\Avaya\Logs\CCMS\CCMS_TFE_5

Questions # 13:

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.

What should you do next to completely resolve the issue?

Options:

Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.

Reboot the CCMS server.

Use the windows services utility to restart the MAS Configuration manager services.

Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

Questions # 14:

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

Options:

Clear call from the utility and from Real-TIME Display Report.

Disconnect the call if one is present in the system.

View only those calls that are waiting in queue.

View all calls

Questions # 15:

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

Options:

The call is disconnected and you must refresh the Real-Time Display Report.

The call is removed from the utility and from the Real Time Display Report.

The call is removed from the utility but will remain on the Real-Time Display Report

The call is removed from the Real-Time Display Report and the call is disconnected.

Questions # 16:

Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

Options:

SIP Redirect Server

SIP Gateway

Back-to-Back User Agent (B2BUA)

SIP Gateway Manager

Questions # 17:

In a Voice and Multimedia Contact Server with an Avaya Aura® Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

Options:

When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

Contact Center Manager Administration (CCMA) supplies license keys as required.

WebLM is configured on the AAMS to provide the required license keys.

Questions # 18:

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

Options:

200 ACK

200 Ringing

180 Ringing

180 ACK

Viewing page 2 out of 2 pages

Viewing questions 11-20 out of questions

Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = getmirror

Pass the Avaya ACSS-3300 3313 Questions and answers with ExamsMirror

Exam 3313 Premium Access

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

TOP CODES