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ACIS Avaya Aura Contact Center
6210
Avaya Aura® Contact Center Implementation Exam Questions and Answers

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Questions # 1:

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.

In which default location should the engineer look to determine the success of the backup?

Options:

C:\Contact Center\Logs\Common Components\DBMaintenance.log

D:\Logs\Common Components\DBMaintenance.log

D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log

D:\Avaya\Logs\Common Components\CC_DBMaintenance

Answer

Questions # 2:

Avaya Aura® Contact Center (AACC) Release 7 supports only the Avaya Aura® Media Server (AAMS), formerly called Avaya Media Server.

Which three statements regarding the AAMS are true? (Choose three.)

Options:

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

AACC requires a license for each AAMS instance in the solution.

An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.

A standalone Avaya Aura® Media Server is supported on the Windows Server operating system.

Answer

A, B, C

Explanation

[Reference: https://support.avaya.com/css/P8/documents/101038008, , ]

Questions # 3:

During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.

What is a valid name for the server computer name?

Options:

Toronto2

2Toronto

Toronto2_

Toronto 2

Answer

Explanation

[Reference: https://downloads.avaya.com/css/P8/documents/100093186 (p.27), , ]

Questions # 4:

You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS).

Which three functions/features are gained by implementing the AAMS? (Choose three.)

Options:

skillset based routing

anchoring of calls

recorded announcements

music on hold

text to speech engine

Answer

C, D, E

Explanation

[Reference: https://www.avaya.com/blogs/archives/2016/03/understanding-avaya-aura-media-server-survivability-settings.html, , ]

Questions # 5:

You are installing Avaya Agent Desktop (AAD) on an agent PC.

Which three Microsoft software components must be installed? (Choose three.)

Options:

Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

Microsoft WinPcap

Microsoft .NET Framework 4.5.2

Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)

Answer

A, C, D

Questions # 6:

On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?

Options:

Primary Server

Primary and Backup Servers

Active and Standby Servers

Active Server

Answer

Explanation

[Reference: https://downloads.avaya.com/css/P8/documents/100172577 (592), , ]

Questions # 7:

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

Options:

Multimedia Dashboard

Reference Client

Server Utility

Server Manager

Answer

Questions # 8:

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

Options:

Assign an AAD login ID and password to each agent.

Enable Agent Desktop integration in each agent’s Call Presentation Class.

Associate a domain user account with each agent.

Acquire each agent’s telephone.

Answer

Questions # 9:

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

Options:

The License Manager Configuration utility can be used to download the license file from the Avaya license website.

License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

The License Manager provides central control and administration of application licensing for all features of the Contact Center.

The license file on the server can be edited where License Manager is installed.

Answer

B, C

Explanation

[Reference: https://downloads.avaya.com/css/P8/documents/101017335, , ]

Questions # 10:

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?