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ACIS Avaya Aura Contact Center
6210
Avaya Aura® Contact Center Implementation Exam Questions and Answers

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Viewing questions 11-20 out of questions

Questions # 11:

In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data.

When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

Options:

In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.

In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.

In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.

In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.

Answer

Explanation

[Reference: https://downloads.avaya.com/css/P8/documents/100122321 (146), , ]

Questions # 12:

You are preparing for the first backup Avaya Aura® Contact Center.

Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

Options:

On the Backup Locations tab, select the Tape Drive.

On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

On the Backup Locations tab, select the Applications.

Shut down all services.

Answer

Explanation

[Reference: https://downloads.avaya.com/css/P8/documents/100141967 (p.14), , ]

Questions # 13:

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

Options:

Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention

Windows > Services > Advanced System Settings > Settings > Data Execution Prevention

My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

Answer

A, B

Questions # 14:

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.

After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

Options:

From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

From Windows > Apps > Multimedia Dashboard > Web Statistics

From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

From Windows > Administrative Tools > Services > Web Statistics

Answer

Questions # 15:

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

Options:

The ability to use Hot Desking feature.

The ability to access files on their network.

The ability to map the user to a Windows account.

The ability to provide voice, e-mail and chat functionality to a single application.

Answer

Questions # 16:

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

Options:

Select Location and Immediate Backup

Map Drive and Immediate Backup

Backup Drive and Immediate Backup

Backup Location and Immediate Backup

Answer

Explanation

[Reference: https://downloads.avaya.com/css/P8/documents/100141967 (15), , ]

Questions # 17:

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.

Where is the license for Agent Greeting enabled in Avaya Aura® Contact Center (AACC)?

Options:

From the server, navigate to the Server Configuration > Licensing tab

From the server, locate Multimedia Commissioning > Multimedia Licensing tab

From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

From the Contact Center License Manager > Configuration > Contact Center Licensing tab

Answer

Questions # 18:

Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

Options:

Windows Server 2008 SP7 Standard Edition or Enterprise Edition

Windows Server 2012 R1 Standard Edition or Datacenter Edition

Windows Server 2012 R2 Standard Edition or Datacenter Edition

Windows Server 2008 SP2 Standard or Enterprise Edition

Answer

Explanation

[Reference: https://downloads.avaya.com/css/P8/documents/101017526 (p.12), , ]

Questions # 19:

A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?