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Pass the Avaya ACIS - 7392 7392X Questions and answers with ExamsMirror

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Questions # 1:

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)

Options:

A.

Service Level Maximize

B.

Advocate

C.

Hunt Group

D.

Call Management System (CMS)

E.

Agent Selection (EAS)

Questions # 2:

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

Options:

A.

Hunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

B.

Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

C.

Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

D.

Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

Questions # 3:

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

Options:

A.

VDN Skill

B.

Class of Services (COS) .

C.

Tenant Number (TN)

D.

Best Services Routing (BSR) Application

E.

Measured

Questions # 4:

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

Options:

A.

Station Form

B.

Agent LoginID Form

C.

Hunt Group Form

D.

Feature-Related System-Parameters Form

Questions # 5:

To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.

Which command would be entered in the vector to accomplish this?

Options:

A.

route-to number 9581234 with cov y if interflow-qpos=2

B.

route-to number 9581234 with cov n if interflow-qpos<=2

C.

route-to number 9581234 with cov n if interflow-qpos<2

D.

route-to number 9581234 with cov y if interflow-qpos>=2

Questions # 6:

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

Options:

A.

Automatic Number Identification (ANI)

B.

Basic Call Management System (BCMS)

C.

VuStats

D.

Service Level Maximizer (SLM)

Questions # 7:

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

Options:

A.

When the station has Auto Answer enabled

B.

When the telephone extension is configured on the station form

C.

When the agent's login ID Is administered in the switch

D.

When the agent logs in at that extension

Questions # 8:

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

Options:

A.

High Availability

B.

TDM Interfaces for digital and analog stations and trunks

C.

Virtualization

D.

Can be shared with multiple CM's

E.

Has the capacity of up to 10OO AAMS

Questions # 9:

Which scope is defined by the time-of-day (TOD) variable?

Options:

A.

Collect Scope Variable

B.

Global Scope Variable

C.

Local Scope Variable

D.

Persistent Scope Variable

Questions # 10:

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

Options:

A.

The ability to change the skills assigned to an agent

B.

The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

C.

The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

D.

The ability for supervisors to monitor an agent's ACD calls

E.

The customized handling of incoming calls via programmed commands

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