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Questions # 11:

Refer to the exhibit.

Question # 11

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

Options:

A.

The call will be routes to 2048

B.

The call will queue to skill 1

C.

The call will be disconnected

D.

The call will be routed to 2049

Questions # 12:

Refer to the exhibit.

Question # 12

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

Options:

A.

9432

B.

876549432

C.

3876

D.

87654

Questions # 13:

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

Options:

A.

Vector

B.

Measured Format

C.

Agent Login

D.

Skill Preferences

E.

Extension

F.

Hunt Group

Questions # 14:

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?

Options:

A.

Call Work Codes

B.

Authorization Codes

C.

Reason Codes

D.

AUX State Codes

Questions # 15:

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

Options:

A.

The supervisor’s class of restriction (COR) must have the field “Can Force a Work State Change” set to y.

B.

The supervisors class of services (COS) must have the field “Add/Remove Agent Skills” set to y.

C.

The agent’s COS must have the field “Add/remove Agent Skills” set to y.

D.

The supervisors COS must have the field “Can Force a Work State Change” set to y.

E.

The supervisors COR must have the field “Add/Remove Agent Skills” set to y.

Questions # 16:

Which component provides audio support in Avaya Aura® Call Center Elite?

Options:

A.

System Manager

B.

Communication Manager

C.

Avaya Aura® Media Server

D.

S8300 Server Blade

Questions # 17:

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

Options:

A.

Agents should log in manually to each split.

B.

Agents could be logged in to 20 splits maximum.

C.

Splits could be measured by Basic Call Management System (BCMS).

D.

After an ACD-call, an agent will automatically change its state to AUX.

Questions # 18:

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

Options:

A.

System-Parameters Security

B.

Special System Parameters

C.

System-Parameters Customer-Options

D.

Feature-Related System Parameters

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