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Pass the Avaya ACSS - 7895 78950X Questions and answers with ExamsMirror

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Questions # 1:

Which statement about the Orchestration Designer Treatment block is true?

Options:

A.

It is used to connect the caller to voice mail.

B.

It is used to play re-assurance messages to the caller.

C.

It is used to play music to the caller.

D.

It is used to offer the caller a selection prompt.

Questions # 2:

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

Options:

A.

SIP user account

B.

IP Office user account

C.

Active Directory Domain account

D.

Windows user account

Questions # 3:

Before a skillset threshold class will apply to a skillset, which action must be taken?

Options:

A.

The skillset threshold class must be created and assigned to the skillset in configuration.

B.

The skillset threshold class must be created and applied to the agents servicing the skillset.

C.

The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.

D.

The skillset threshold class must be created and assigned to the skillset in Real-Time displays.

Questions # 4:

Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

Options:

A.

A signed certificate in .crt format

B.

A CA root from IP Office server

C.

A signed certificate in .p12 format

D.

A signed certificate in .pl2 format

E.

A CA root certificate from Private or Public CA

Questions # 5:

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?

Options:

A.

Enter the advanced password, right click on the service and select restart.

B.

Right click on the service and select reboot.

C.

Right click on the service and select restart.

D.

Enter the advanced password, right click on the service and select end process.

Questions # 6:

A call variable is useful because of which two characteristics? (Choose two.)

Options:

A.

Only call variables of type Integer can be used as wild variables.

B.

Their values can be changed during a call session to serve as a collector for caller entered information.

C.

They can be assigned a range of values when they are created in the variable editor.

D.

They can be changed from call variable to global variable during a call session.

Questions # 7:

The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)

Options:

A.

Broadcast

B.

Unicast

C.

Anycast

D.

Multicast

Questions # 8:

Which type of activity code requires skillsets to be assigned?

Options:

A.

Post Call Processing Reason code

B.

Not Ready Reason code

C.

Activity code

D.

Walk Away Reason code

Questions # 9:

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

Options:

A.

Retrieving email messages from the corporate email server

B.

Saving email attachments to the appropriate folder

C.

Applying the rules engine to determine what skillset to queue the contact to

D.

Logging into the corporate email server and sending the auto-reply

Questions # 10:

Which statement about the value of a global variable Is true?

Options:

A.

It can be changed during a call if It is flagged as a wild variable.

B.

It can be changed during a call using the assign command in a script.

C.

It can only be changed by deleting and re-entering it.

D.

It can only be changed in the variable editor.

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