Avaya Contact Center Select Implementation and Maintenance Exam (78950X) Practice Test

Questions # 11:

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

Options:

One multiplicity license

One mobile agent license

One voice license

One multimedia license

Questions # 12:

Which statement about the function of the Access Class In Access and Partition Management Is true?

Options:

The Access Class will prevent a user from modifying skillset properties.

An Access Class will limit the Launchpad links a user may access.

The Access Class will be used to limit the user to report on specific contact center agents.

Access Classes will be used to limit a user to specific report groups.

Questions # 13:

Which statement about the Avaya SIP Sleuth is true?

Options:

It is a pre-installed application found under Contact Center Common Utilities.

It is a separate downloadable application that runs on a local workstation PC.

It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

It must be downloaded and run from the AMS element manager.

Questions # 14:

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

Options:

ACCS, Configuration component

ACCS, Contact Center Manager component

IP Office Web Manager

IP Office System Status

Questions # 15:

Where are the media files that provide music and recorded announcements to contact center applications stored?

Options:

The Avaya Contact Center Select (ACCS) contact center system

The IP Office voice mail system

The Avaya Aura® Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)

The Avaya Aura® Media Server (AAMS) from Communication Manager (CM)

Questions # 16:

How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?

Options:

100

Questions # 17:

Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

Options:

CCMA

CCMS

CCMM

CCT

Questions # 18:

Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

Options:

IP Office

Licensing

Multimedia

Security Settings

Questions # 19:

To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition

Which deployment type does this represent?

Options:

Software Appliance option

Hardware Appliance option

DVD option

Trunkey option

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