Pass the Certinia PSA Certified PSA-Sysadmin Questions and answers with ExamsMirror

TheResource Request Lightning page filter panelallows certain configurations, including:

Adding or Removing Start and End Date fields– Users can modify these fields to filter based on availability.

Adding or Removing Region, Practice, and Group filters– These filters enable resource selection based on organizational structure.

Option C (Adding or Removing Skills filters)is incorrect because Skills filters are not configurable within the Resource Request Lightning page filter panel; they are managed in a different PSA module.

Thus, the correct answers areA and B.

References:

PSA Sys Admin Essentials Student Guide Fall 20

To automaticallygenerate two separate invoices—one forTimecards & Expensesand another forMisc Adjustments, follow these steps:

Navigate to Configuration Groups→ Billing.

Locate the setting"separateMiscellaneousAdjustments".

Set the value to "True"to ensure Misc Adjustments are separated into a different Billing Event.

Save and apply the changes.

Option B (manually selecting checkboxes in each billing cycle)is incorrect because it requires manual intervention and does not automate the process.

Option C (changing the "Include Misc Adjustments" setting in Billing custom settings)is incorrect because this setting does not control the separation of billing events.

Thus, the correct answer isA.

References:

PSA Sys Admin Essentials Student Guide Fall 20

Step-by-Step Comprehensive Detailed Explanation

Understanding Work Calendars in Certinia PSA

Work calendars define the default number of hours per day and week that a resource is expected to work.

They are crucial forresource scheduling, utilization calculations, and capacity planning​.

Every activePSA Resource must have an associated work calendarto allow project assignments.

Scenario Analysis

Your company hasboth full-time and part-time resources.

Full-time resources have astandard workweek(e.g., 40 hours per week).

Part-time resources havevariable work hoursbut are estimated at20 hours per week for planning purposes.

This means you needat least one calendar for full-time and one for part-time workers.

Why Option B is Correct

Creating asingle full-time work calendar(e.g., 40 hours per week) covers all full-time employees.

Creatingone part-time work calendar(e.g., 20 hours per week) provides a consistent framework for part-time resource planning​.

This approach ensuresstandardized reporting, scheduling, and forecastingwithout unnecessary complexity.

Why the Other Options Are Incorrect

A. One full-time work calendar, and one work calendar for each unique part-time contract

This would requiremultiple work calendars for different part-time contracts, making resource scheduling overly complex.

Since management has agreed on an estimated20 hours per weekfor all part-time workers, a single part-time work calendar suffices.

C. One full-time work calendar, one part-time work calendar, and one generic flexible work calendar

Aflexible work calendaris not necessary if all part-time workers are estimated at 20 hours per week.

Work calendars should align withclear scheduling rules, not individual flexibility.

Implementation in PSA

Navigate toPSA - Admin App→ ClickWork Calendarstab.

Create the following calendars:

Full-Time Work Calendar: Set working hours to 40 per week.

Part-Time Work Calendar: Set working hours to 20 per week.

Assign the correct work calendar to each resource during onboarding.

References and Verified Certinia PSA Documentation

PSA Work Calendars Overview​.

Setting Up Work Calendars​.

To allow consultants to enter time against theproject task, while everyone else enters time against theproject/milestone, you need to:

Go to Setup→ Custom Settings.

LocateTime Card Entry UI Personaland click "New".

Create a setting specific to the Consultant profile.

Set the 'Task Time Entry Mode' to "Calculated".

Save and apply the changes.

Option B (Time Card Entry UI Switch custom setting)is incorrect because this setting is not used for defining time entry modes.

Option C (Time Card Entry UI Global custom setting)is incorrect because it applies organization-wide rather than for specific user profiles.

Thus, the correct answer isA.

References:

FF-PSA-v15-Customer-Overview_1.0

Understanding Backlog Scheduling in PSA:

Backlog refers to the revenue from future scheduled assignments and milestones.

Scheduled backlogincludes revenue from scheduled assignments and milestones.

Unscheduled backlogis the total expected revenue minus actual billings and scheduled revenue​.

Options Analysis:

Option A:"On the Region, click on Calculate Backlog. Fill out the fields, and click Calculate."❌This is formanual backlog calculation, not scheduling.

Option B:"From the PSA Administration tab, click on Schedule Backlog Calculation."✅Correct! This allowsautomated backlog calculationsat regular intervals.

Option C:"From the Developer Console, run a script to Calculate Backlog."❌While possible, this isnot best practicefor system administrators.

Steps to Schedule Backlog Calculation:

OpenPSA Administration Tab.

LocateSchedule Backlog Calculation.

Set up parameters, including time period types (Month, Quarter, Year, Perpetual).

Configure the job to run automatically at a defined interval (e.g., weekly).

Validate execution via SalesforceScheduled Jobs.

References:

PSA Sys Admin Essentials Student Guide​.

Understanding Skills and Certification Data Entry in PSA:

TheSkills and Certification Lightning Componentis used to manually enter skills and certifications for a resource.

System administrators must enableSkills and Certification EntryviaCustom Settings > Permission Control Settings​.

Options Analysis:

Option A:"You do not have the required Skills and Certification Entry Permission Set assigned to the resource"❌Incorrect. The issue is related tocustom settings, not a missing permission set.

Option B:"You do not have the 'Allow Skills and Certification Entry' set to TRUE in the Custom Settings > Permission Control Settings"✅Correct! This setting must be enabled inCustom Settingsfor users to enter skills.

Option C:"You do not have the 'Skills and Certification Entry' Permission Control set to TRUE"❌Incorrect.Permission Controlsmanage region- or practice-based access but do not overrideglobal settings.

Steps to Enable Skills and Certification Entry:

Navigate toSetup→Custom Settings.

LocatePermission Control Settings.

Edit and enable"Allow Skills and Certification Entry".

Save changes and test by attempting to enter skills for a resource.

References:

PSA Sys Admin Essentials Student Guide​.

Understanding the Issue

The report shows80% utilization per monthbut160% over two months.

This happens becausepercentages are summed instead of averagedin the subtotal.

Solution: Use a Summary Level Formula (Correct - Option B)

Step 1:Open theUtilization Reportin Salesforce Reports.

Step 2:ClickEdit Report.

Step 3:Add aSummary Level Formulainstead of summing percentages.

Step 4:Define the formula: Utilization Subtotal=SUM(Billed Hours)SUM(Available Hours)\text{Utilization Subtotal} = \frac{\text{SUM(Billed Hours)}}{\text{SUM(Available Hours)}}Utilization Subtotal=SUM(Available Hours)SUM(Billed Hours)​

Step 5:Save and rerun the report to validate the fix.

Why Not Other Options?

Option A (Adjusting Work Calendar): The work calendar controls available hours but does not fix subtotal errors.

Option C (Target Utilization Approach - Weighted): This setting affects calculation logic but does not solve subtotal summation errors.

PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Page 114​.

References: