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Questions # 11:

Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?

Options:

A.

Key Performance Indicators

B.

Incident Report

C.

Service Level Indicator

D.

Service Level Agreement

Questions # 12:

A user reports the following:

I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.

You need to tell the user where to go to grant the necessary permissions to the application.

Which feature should they use?

Options:

A.

Passwords > Security Permissions!

B.

Desktop & Dock

C.

Users & Groups > Add Group

D.

Privacy and Security

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