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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers

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Questions # 11:

What is the URL to access VVB Admin?

Options:

https:// /wb

https:// /cceadmin

https:// /appadmin

https:// /ccmadmin

Answer

Questions # 12:

Which Routing Script logic helps to invoke the Post Call Survey successfully?

Options:

If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.

To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script. It is set to n by default.

If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.

To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.

Answer

Explanation

According to the Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1), a Post Call Survey is triggered by the hang-up event from the last agent1. When the agent hangs up, the call routing script launches a survey script. The value of the expanded call variable user.microapp.isPostCallSurvey controls whether the call is transferred to the Post Call Survey number. If user.microapp.isPostCallSurvey is set to y (the implied default), the call is transferred to the mapped post call survey number. If user.microapp.isPostCallSurvey is set to n, the call ends1. Therefore, to invoke the Post Call Survey successfully, the routing script logic should direct the call to the Post Call Survey dialed number after the agent disconnects from the caller. The other options are not correct, because they either do not involve an agent interaction or do not set the user.microapp.isPostCallSurvey variable correctly.

[Reference:, 1: Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1) - Post Call Survey, ]

Questions # 13:

What are two descriptions for the CUIC database? (Choose two.)

Options:

A Voice Operating System (VOS) installs a MvSQL database as part of the base platform installation.

The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.

Database purge schedule can be controlled or changed through the command-line interface.

The CUIC database sets up the enterprise replication among all participating nodes.

Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.

Answer

B, C

Explanation

B One of the descriptions for the CUIC database is that the CUIC runs its own MySQL database storing users, roles, permissions, and report templates, as it provides a repository for CUIC configuration and customization data. C Another description for the CUIC database is that database purge schedule can be controlled or changed through the command-line interface, as it allows the administrator to set the frequency and duration of data purging for historical and real-time tables. References = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 10

Questions # 14:

Which two files are used to deploy Finesse custom gadgets? (Choose two.)

Options:

Python

CSS

SON

[JavaScript

C++

Answer

B, D

Explanation

B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. References = [Cisco Finesse Developer Guide Release 12.5(1)], page 9

According to the web search results, Finesse gadgets are OpenSocial gadgets that consist of the following components12:

XML to define metadata

HTML for markup

JavaScript for interactivity

CSS for presentation and style

Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.

Questions # 15:

A report definition user is trying to delete an existing definition but fails. What is the cause?

Options:

Another user is editing the report at the same time.

The Report Definition has an incorrect Data Source configured.

The user does not have Read permission for this definition.

The Report Definition is being used with an existing report.

Answer

Explanation

D The user fails to delete an existing definition because the Report Definition is being used with an existing report. This means that the report definition cannot be deleted unless all the reports that use it are deleted first. References = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 15

Questions # 16:

Which protocol is used by UCCE/PCCE to communicate with CUCM?

Options:

IH323

TAP1

JTAPI

SIP

Answer

Explanation

The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and CTI ports on CUCM. References = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10

Questions # 17:

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

Options:

web-based reporting platform

real-time data reporting

log collection tool for PCCE

completes configuration changes on PCCE

SSH Server for SFTP

Answer

A, B

Explanation

A One of the roles that CUIC plays in UCCE/PCCE is a web-based reporting platform, as it provides a browser-based interface for creating, viewing, and managing reports and dashboards. B Another role that CUIC plays in UCCE/PCCE is real-time data reporting, as it provides live data streaming from various data sources for monitoring and analysis. References = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8

Questions # 18:

What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

Options:

drfSchedule.xml

drfDevice.xml

drfDeviceProfile.xml

drfPlatform.xml

drfSystem.xml

Answer

A, E

Explanation

drfSchedule.xml is one of the XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup, as it contains the information about the backup schedules. E drfSystem.xml is another XML file that will be backed up when the Disaster Recovery System performs a cluster-level backup, as it contains the information about the system components and their dependencies. References = [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 37

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