Pass the Cisco CCEIT 500-444 Questions and answers with ExamsMirror

 Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.

References: 500-444-demo, page 4.

The correct tools to download logs for CCE troubleshooting are:

Diagnostic framework portico: This is a web-based interface that allows you to access various diagnostic tools and logs for CCE components. You can use it to run diagnostic tests, collect logs, view system status, and troubleshoot issues1.

Unified System CLI: This is a command-line interface that allows you to access diagnostic tools and logs for CCE components from a single point of entry. You can use it to run diagnostic tests, collect logs, view system status, and troubleshoot issues2.

RTTEST: This is a command-line tool that allows you to monitor the real-time status of CCE components and processes. You can use it to view the state of calls, agents, peripherals, routes, and scripts3.

References:

1: Diagnostic Framework Portico 2: Unified System CLI 3: RTTEST

To execute a particular script that is configured using script explorer for a specific time, you need to have a dialed number mapped to a call type and in turn mapped to a scheduled script. This is because the dialed number identifies the call and associates it with a call type, which determines the routing script to be executed. The routing script can be scheduled for different versions or times using the script explorer tool. The script explorer allows you to view, modify, and schedule scripts for different call types and dialed numbers12. References: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1)2.

 A push sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item. A push sync sends the configuration changes to all the nodes in the PCCE deployment. A push sync is also triggered when an administrator adds or removes a node from the deployment.

References:

Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-9

Implementing Cisco Contact Center Enterprise (CCEI), page 2-10

The 2K deployment model for Cisco Contact Center Enterprise (CCE) is a prepackaged solution that offers a simplified and scalable architecture for medium-sized contact centers. The 2K deployment model supports up to 2,000 active agents and up to 8,000 configured agents. An active agent is an agent who is logged in and ready to take calls. A configured agent is an agent who has a profile in the system, regardless of their login status. The 2K deployment model also supports up to 4,000 IVR ports, up to 120,000 BHCA, and up to 12,000 concurrent calls1.

References:

1: Cisco Packaged Contact Center Enterprise Solution Reference Network Design (SRND), page 2-3

The CLI command that manages the Java Keystore Certificate in Windows CCE servers is keytool. Keytool is a utility that is included in the Java Runtime Environment (JRE) and allows you to create, import, export, list, and delete certificates, keys, and keystores. A keystore is a repository of security certificates that can be used for SSL/TLS communication. The Java Keystore Certificate is the default keystore that is used by the Java applications running on the Windows CCE servers, such as the Web Setup tool, the Diagnostic Framework Portico, and the Unified Intelligence Center12. To use keytool, you need to open a command prompt window and navigate to the JRE bin directory, which is typically located at C:\Program Files\Java\jre\bin. Then, you can use the keytool command with various options and parameters to perform the desired operations on the Java Keystore Certificate34. References: Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Implement CA Signed Certificates in a CCE 12.6 Solution2, SSL Certificate Installation - Java Based Web Servers - DigiCert3, Keytool - Oracle Help Center4.