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Questions # 1:

Which of the following is outside the scope of an organization’s privacy incident management plan?

Options:

A.

Detection of leakage of personal information

B.

Defers data access rules for business users

C.

Communication of privacy incidents

D.

Remediation of incidents

Questions # 2:

XYZ bank has recently decided to start offering online banking services. For doing so, the bank has outsourced its IT operations and processes to various third parties. Acknowledging privacy concerns, bank has decided to implement a privacy program. Assuming you have been tasked to deploy this framework for the bank, which of the following would most likely be your first step?

Options:

A.

Create an inventory of business processes that deal with personal information and identify the associated data element

B.

Ensure that bank is equipped to test the relevance of each legal and compliance requirement in its environment

C.

Assign privacy roles and responsibilities for process owners

D.

None of the above

Questions # 3:

FILL BLANK

RCI and PCM

In April 2011, the rules were issued under Section 43A of the IT Act by the Government of India and the ‘body corporates’ were required to comply with these rules. The Corporate legal team tried to understand and interpret the rules but struggled to understand its applicability esp. to client relationships and business functions. So, the company hired an IT Act legal expert to advise them on the Section 43A rules.

To start with, the company identified the PI dealt with by business functions as part of the earlier visibility exercise, but it wanted to reassure itself. Therefore, a specific exercise was conducted to revisit ‘sensitive personal information’ dealt by business functions. It was realized that the company collects lot of SPI of its employees and therefore ‘reasonable security practices’ need to be adhered to by the functions that deal with SPI. It was also ascertained that many of this SPI is being dealt by third parties, some of which are also located outside India. To meet the requirements of the rules, the company reviewed all the contracts and inserted a clause – ‘the service provider shall implement reasonable security practices and procedures as per the IT (Amendment) Act, 2008’. Some of the large service providers were ISO 27001 certified and they claimed that they fulfill the requirements of ‘reasonable security practices’. However, some SME service providers did not understand what would ‘reasonable security practices’ imply and requested the company to clarify, which referred them to Rule 8 of the Section 43A. Some small scale service providers expressed their unwillingness to get ISO certified, given the costs involved.

(Note: Candidates are requested to make and state assumptions wherever appropriate to reach a definitive conclusion)

Introduction and Background

XYZ is a major India based IT and Business Process Management (BPM) service provider listed at BSE and NSE. It has more than 1.5 lakh employees operating in 100 offices across 30 countries. It serves more than 500 clients across industry verticals — BFSI, Retail, Government, Healthcare, Telecom among others in Americas, Europe, Asia-Pacific, Middle East and Africa. The company provides IT services including application development and maintenance, IT Infrastructure management, consulting, among others. It also offers IT products mainly for its BFSI customers.

The company is witnessing phenomenal growth in the BPM services over last few years including FinanceandAccounting including credit card processing, Payroll processing, Customer support, Legal Process Outsourcing, among others and has rolled out platform based services. Most of the company’s revenue comes from the US from the BFSI sector. In order to diversify its portfolio, the company is looking to expand its operations in Europe. India, too has attracted company’s attention given the phenomenal increase in domestic IT spend esp. by the government through various large scale IT projects. The company is also very aggressive in the cloud and mobility space, with a strong focus on delivery of cloud services. When it comes to expanding operations in Europe, company is facing difficulties in realizing the full potential of the market because of privacy related concerns of the clients arising from the stringent regulatory requirements based on EU General Data Protection Regulation (EU GDPR).

To get better access to this market, the company decided to invest in privacy, so that it is able to provide increased assurance to potential clients in the EU and this will also benefit its US operations because privacy concerns are also on rise in the US. It will also help company leverage outsourcing opportunities in the Healthcare sector in the US which would involve protection of sensitive medical records of the US citizens. The company believes that privacy will also be a key differentiator in the cloud business going forward. In short, privacy was taken up as a strategic initiative in the company in early 2011.

Since XYZ had an internal consulting arm, it assigned the responsibility of designing and implementing an enterprise wide privacy program to the consulting arm. The consulting arm had very good expertise in information security consulting but had limited expertise in the privacy domain. The project was to be driven by CIO's office, in close consultation with the Corporate Information Security and Legal functions.

Did the company take sufficient steps to protect SPI dealt by its service providers and ensure that it complies with the regulatory requirements? Was referring to ‘reasonable security practices’ sufficient in the contracts or the company should have also considered some other measures for privacy protection as well? (250 to 500 words)

Options:

Questions # 4:

__________ calls for inclusion of data protection from the onset of the designing of systems.

Options:

A.

Agile Model

B.

Privacy by Design

C.

Logical Design

D.

Safeguarding Approach

Questions # 5:

What is a Data Subject? (Choose all that apply.)

Options:

A.

An individual who provides his/her data/information for availing any service

B.

An individual who processes the data/information of individuals for providing necessary services

C.

An individual whose data/information is processed

D.

A company providing PI of its employees for processing

E.

An individual who collects data from illegitimate sources

Questions # 6:

What are the Nine Privacy Principles as described in DSCI Privacy Framework (DPF©)?

I) Use Limitation

II) Accountability

III) Data Quality

IV) Notice

V) Preventing Harm

VI) ChoiceandConsent

VII) Access and Correction

VIII) Data Minimization

IX) Openness

X) Disclosure to Third Parties

XI) Right to be Forgotten

XII) Collection limitation

XIII) Security

Options:

A.

I, II, III, IV, V, VI, VII, VIII, IX

B.

I, II, IV, V, VI, VII, IX, X, XII, XIII

C.

I, II, III, IV, V, VI, VII, VIII, XII

D.

I, II, III, IV, VII, VIII, IX, X, XI

Questions # 7:

FILL BLANK

PPP

Based on the visibility exercise, the consultants created a single privacy policy applicable to all the client relationships and business functions. The policy detailed out what PI company deals with, how it is used, what security measures are deployed for protection, to whom it is shared, etc. Given the need to address all the client relationships and business functions, through a single policy, the privacy policy became very lengthy and complex. The privacy policy was published on company’s intranet and also circulated to heads of all the relationships and functions. W.r.t. some client relationships, there was also confusion whether the privacy policy should be notified to the end customers of the clients as the company was directly collecting PI as part of the delivery of BPM services. The heads found it difficult to understand the policy (as they could not directly relate to it) and what actions they need to perform. To assuage their concerns, a training workshop was conducted for 1 day. All the relationship and function heads attended the training.

However, the training could not be completed in the given time, as there were numerous questions from the audiences and it took lot of time to clarify.

(Note: Candidates are requested to make and state assumptions wherever appropriate to reach a definitive conclusion)

Introduction and Background

XYZ is a major India based IT and Business Process Management (BPM) service provider listed at BSE and NSE. It has more than 1.5 lakh employees operating in 100 offices across 30 countries. It serves more than 500 clients across industry verticals — BFSI, Retail, Government, Healthcare, Telecom among others in Americas, Europe, Asia-Pacific, Middle East and Africa. The company provides IT services including application development and maintenance, IT Infrastructure management, consulting, among others. It also offers IT products mainly for its BFSI customers.

The company is witnessing phenomenal growth in the BPM services over last few years including FinanceandAccounting including credit card processing, Payroll processing, Customer support, Legal Process Outsourcing, among others and has rolled out platform based services. Most of the company’s revenue comes from the US from the BFSI sector. In order to diversify its portfolio, the company is looking to expand its operations in Europe. India, too has attracted company’s attention given the phenomenal increase in domestic IT spend esp. by the government through various large scale IT projects. The company is also very aggressive in the cloud and mobility space, with a strong focus on delivery of cloud services. When it comes to expanding operations in Europe, company is facing difficulties in realizing the full potential of the market because of privacy related concerns of the clients arising from the stringent regulatory requirements based on EU General Data Protection Regulation (EU GDPR).

To get better access to this market, the company decided to invest in privacy, so that it is able to provide increased assurance to potential clients in the EU and this will also benefit its US operations because privacy concerns are also on rise in the US. It will also help company leverage outsourcing opportunities in the Healthcare sector in the US which would involve protection of sensitive medical records of the US citizens. The company believes that privacy will also be a key differentiator in the cloud business going forward. In short, privacy was taken up as a strategic initiative in the company in early 2011.

Since XYZ had an internal consulting arm, it assigned the responsibility of designing and implementing an enterprise wide privacy program to the consulting arm. The consulting arm had very good expertise in information security consulting but had limited expertise in the privacy domain. The project was to be driven by CIO's office, in close consultation with the Corporate Information Security and Legal functions.

Do you agree with company’s decision to have single privacy policy for all the relationships and functions? Please justify your view. (250 to 500 words)

Options:

Questions # 8:

What are the two phases of DSCI Privacy Third Party Assessment?

Options:

A.

Initial and Detailed

B.

Primary and Secondary

C.

Initial and Final

D.

None of the above

Questions # 9:

The concept of data adequacy is based on the principle of _________.

Options:

A.

Adequate compliance

B.

Dissimilarity of legislations

C.

Essential equivalence

D.

Essential assessment

Questions # 10:

Which of the following provisions of Information Technology (Amendment) Act, 2008 deal with protection of PI or SPDI of Individuals?

Options:

A.

Section 43AandSection 72A

B.

Section 43A

C.

Section 65

D.

Section 43AandSection 65

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