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Questions # 1:

Business process management (BPM) is a variety of tools and techniques used to support and manage the design, implementation, and improvement of operational procedures within an organization.

Options:

A.

True

B.

False

Questions # 2:

Automation can increase quality by minimizing the instances of human error.

Options:

A.

True

B.

False

Questions # 3:

Why do organizations change their processes?

Options:

A.

To refocus resources

B.

New policies and procedures are developed

C.

Processes become outdated

D.

All of the above

E.

None of the above

Questions # 4:

Collect Data stage is all about getting the information you need to make the argument for a new process. This information can be acquired through a variety of methods, such as: (Choose two)

Options:

A.

Focus groups

B.

Group meetings

C.

Interviews

D.

Blogs

Questions # 5:

A _________________ is a performance measurement technique that focuses on joining an organization’s strategies to specific measures.

Options:

A.

Balanced Scorecard

B.

Process Analysis Tool

C.

Dashboard

D.

Functional Measurement

Questions # 6:

As long as you have a vision of where your company should be, you will be successful. Sharing this vision is not important.

Options:

A.

True

B.

False

Questions # 7:

__________is a term used to describe how various components of an organization interact and collaborate to complete the overall strategic goals of the company.

Options:

A.

Lean

B.

Function

C.

Process

D.

Workflow

Questions # 8:

In which stage of Business Process Re-Engineering Model stakeholders come together to identify the root of the problem

Options:

A.

Evaluate New Process

B.

Identify Existing Process

C.

Identify Organizational Gap

D.

Design a Plan for Implementation

Questions # 9:

The purpose of ________________is to help you ensure your processes are operating at their most efficient level.

Options:

A.

business activity monitoring

B.

process activity monitoring

C.

business analysis tool

D.

business case study

Questions # 10:

Which of the following tasks should you not perform with your processes?

Options:

A.

Ignore them

B.

Design them

C.

Monitor them

D.

Optimize them

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