Business Process Manager (BPM) (BPM-001) Practice Test

Questions # 11:

Which two of the following are the Six Steps of Business Process Improvement? (Choose two)

Know the Customer

Know the Standards

Know the Business

Access the Process

Questions # 12:

Business process improvement (BPI) focuses on continuous process improvement.

True

False

Questions # 13:

A swimlane process map:

Distinguishes the responsibilities for steps within a process

Uses colored visual indicators to indicate progress

Lists tasks and deadlines

Provides real-time data on process efficiency

Questions # 14:

_______________is the first step of Business Process Improvement model.

How to get the Customer

Where is the Customer

Know the Customer

Know the financial status of the Customer

Questions # 15:

The diamond symbol in flowchart process mapping means

A decision is to be made

Another step in the process

Indicates direction

Indicates the start of the process

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