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Questions # 1:

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

Options:

A.

Public Interface Services

B.

Core Services

C.

Communication Services

D.

Application Services

Questions # 2:

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

Options:

A.

Workspaces

B.

People

C.

Queues

D.

Groups

Questions # 3:

What type of trunk would you configure to connect to AudioCodes phones?

Options:

A.

WebRTC phone trunk

B.

Phone trunk

C.

External trunk

D.

Network interface trunk

Questions # 4:

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

Options:

A.

The phone model

B.

The Base Settings

C.

The phone name

D.

The Hardware ID (MAC address)

Questions # 5:

Which architectural approach is used to develop a single application as a suite of small services?

Options:

A.

Monolithic Architecture

B.

Microservices Architecture

C.

Genesys Cloud Salesforce Architecture

D.

Single Core Architecture

Questions # 6:

Which statement is true regarding chat rooms in Genesys Cloud?

Options:

A.

Notifications can be turned off per room.

B.

There is a maximum of 50 users to a room.

C.

You must have the room_user permission to use rooms.

D.

Administrators assign people to rooms.

Questions # 7:

Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Options:

A.

Admin > Account Settings > Organization Settings

B.

Admin > Account Settings > Organization

C.

Admin > Account Settings > Organization Settings > Settings

Questions # 8:

Which statements are true regarding the role of Designated Contacts? (Choose three.)

Options:

A.

Designated Contacts provide the first level of support for their organization.

B.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

C.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

D.

Designated Contacts are the only people within an organization with access to the Resource Center.

E.

Designated Contacts are the only people within the organization who may contact and work with support.

Questions # 9:

How many types of groups are there by default?

Options:

A.

5

B.

3

C.

4

D.

2

Questions # 10:

You must work closely withbefore completing configurations for external SIP trunks.

Options:

A.

Genesys

B.

The Resource Center

C.

Your carrier

D.

Your designated contact

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