Weekend Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = simple70

Pass the Genesys Cloud CX GCX-ARC Questions and answers with ExamsMirror

Practice at least 50% of the questions to maximize your chances of passing.
Exam GCX-ARC Premium Access

View all detail and faqs for the GCX-ARC exam


347 Students Passed

89% Average Score

95% Same Questions
Viewing page 1 out of 2 pages
Viewing questions 1-10 out of questions
Questions # 1:

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

Options:

A.

Secure

B.

Inbound

C.

In-Queue

D.

Outbound

Questions # 2:

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

Options:

A.

Call Data Action

B.

Call Back

C.

Set Flow Outcome

D.

Collect Input

E.

Data Table Lookup

F.

Get Participant Data

Questions # 3:

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

Options:

A.

Use an outbound campaign to promote the product.

B.

Use the directory feature for advertising the product.

C.

Use the prompt feature to play the product details every time customer dials your contact center.

D.

Use the data tables feature for advertising the product.

Questions # 4:

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

Options:

A.

Timeout

B.

Inter-Digit Timeout

C.

No Entry Timeout

D.

Menu Selection Timeout

Questions # 5:

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

Options:

A.

Daily

B.

Weekly

C.

Quarterly

D.

Monthly

E.

Hourly

F.

Yearly

Questions # 6:

Select all the naming requirements for prompts. (Choose two.)

Options:

A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

Questions # 7:

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

Options:

A.

DTMF

B.

CRM

C.

IVR

D.

Telephony

Questions # 8:

The interaction may not route properly if the default language skill is not selected.

Options:

A.

True

B.

False

Questions # 9:

Select the types of scheduling available in Genesys Cloud. (Choose two.)

Options:

A.

Manual Scheduling

B.

Load based Scheduling

C.

Automated Scheduling

D.

All of the above

Questions # 10:

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Options:

A.

Hold Music

B.

Play Wait Time

C.

Play Estimated Wait Time

D.

Approximate Wait Time

Viewing page 1 out of 2 pages
Viewing questions 1-10 out of questions
TOP CODES

TOP CODES

Top selling exam codes in the certification world, popular, in demand and updated to help you pass on the first try.