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86% Average Score

94% Same Questions
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Questions # 11:

Which speech recognition feature is enabled by default for new Inbound call flows?

Options:

A.

Enable speech recognition for the entire flow

B.

Company Directory speech recognition

C.

Complete match timeout

D.

Incomplete match timeout

Questions # 12:

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

Options:

A.

Username

B.

Access ID

C.

Password

D.

ARN Number

E.

Token

Questions # 13:

What is the maximum value that can be set for the ‘Minimum confidence level’ in speech recognition?

Options:

A.

25%

B.

50%

C.

100%

D.

No Limit

Questions # 14:

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?

Options:

A.

In-queue Call Flow

B.

Inbound Call Flow

C.

Outbound Call Flow

D.

Secure Call Flow

Questions # 15:

What is the maximum prompt file size you can upload?

Options:

A.

10 MB

B.

20 MB

C.

25 MB

D.

50 MB

Questions # 16:

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Options:

A.

Collect Input

B.

Set Screen Pop

C.

Call Data Action

D.

Set UUI Data

Questions # 17:

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

Options:

A.

True

B.

False

Questions # 18:

Which of the following feature is used to test the created flow before it goes live?

Options:

A.

Validate

B.

Publish

C.

Test

D.

Debug

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