Weekend Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = simple70

Home
Genesys
Genesys Cloud CX
GCX-GCD
Genesys Cloud CX: Developer Certification Questions and Answers

Pass the Genesys Cloud CX GCX-GCD Questions and answers with ExamsMirror

Practice at least 50% of the questions to maximize your chances of passing.

Exam GCX-GCD Premium Access

View all detail and faqs for the GCX-GCD exam

Go to Exam

340 Students Passed

87% Average Score

98% Same Questions

Viewing page 1 out of 3 pages

Viewing questions 1-10 out of questions

Questions # 1:

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.

What are the prerequisites to perform this task? (Choose two.)

Options:

You must know the exact coordinates of the new building.

You must have images of all the users located at the new location.

You must collect general information such as building address number of floors, location contact information, etc.

You must have the basic profile data for all users at the new location.

You must have Admin rights to Genesys Cloud CX.

Answer

C, E

Explanation

To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.

Questions # 2:

Which identifier do you need to provide in the missing section to use the following GET method?

https://api.{{environment}}/api/v2/flows/{___}

Options:

promptld

ivrld

flowld

scheduleGroupld

Answer

Explanation

In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.

Questions # 3:

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Options:

Languages

Medians

Skills

Index Ratings

Knowledge levels

Answer

Explanation

Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.

Questions # 4:

Options:

Gateway

SIP

Outbound Proxy

WebRTC

Answer

B, D

Explanation

SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.

WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.

[Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/, ]

Questions # 5:

AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.

Options:

True

False

Answer

Explanation

AudioHook Monitor in Genesys Cloud CX doesnotrequire specialized libraries or services for orchestration, load balancing, serialization, or session management. It is designed to stream voice interactions to third-party services in near real-time without the need for additional infrastructure.

[Reference:https://help.mypurecloud.com/articles/audiohook-monitor-overview/, , ]

Questions # 6:

John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.

What is likely to be the cause?

Options:

The web app does not have an OAuth client created for that region.

There is no client Secret associated to the OAuth client.

The OAuth client does not have the required scope.

The Client ID has expired.

Answer

Explanation

Genesys Cloud CX operates in separate regional environments (e.g., North America, EMEA, APAC). OAuth clients are region-specific, meaning an OAuth client created for North America won't authenticate users in Europe. To resolve this, a new OAuth client must be created in the European region's environment.

Questions # 7:

The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.

Options:

Detail Records

Aggregate Metrics

Instantaneous Observation

Aggregate Records

Answer

Explanation

The Detail Records perspective in Genesys Cloud CX represents a ledger-type event stream that includes time-stamped records for every interaction event over a given time interval, offering granular insight into each step of the interaction.

Questions # 8:

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.

What is the most likely reason for this?

Options:

The user may have deleted the icon.

The user is not assigned the appropriate role.

The user's phone is unplugged.

The Phone number is being used by a different user.

Answer

Explanation

In Genesys Cloud CX, access to telephony features, including the ability to make and receive calls, is controlled by roles and permissions. If the required telephony-related permissions are not assigned to the user's role, the phone call icon will not appear in the interface.

Questions # 9:

Only the API calls made using your organization’s OAuth Clients are considered for billing.

Options:

True

False

Answer

Explanation

Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.

Questions # 10:

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

Options:

Availability

SIP Access Control

Outbound

Calling

Answer

Explanation

In Genesys Cloud CX, SIP Access Control is where you configure the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk, ensuring secure and controlled SIP communication.

Viewing page 1 out of 3 pages

Viewing questions 1-10 out of questions